AI SaaS Support Specialist (Remote, Global)

Overseas (United States); Metro Manila; Remote; PHP 279.000 - 536.000; Vollzeit

Benefits dieser Stelle

Paid bi-monthly (every 15th and 30th)

Paid Time Off per company policy

Observance of Holidays per companyguid

100% remote setup

Global customer base support

Fast-moving AI-focused environment

Zusammenfassung

Overseas is seeking a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base.

This role is open to candidates based in the Philippines, with availability to overlap with the team's required working hours as determined by our client.

Qualifikationen

• 2 to 3 years of experience in customer support, ideally within SaaS or technical environments.
• Strong written English with a clear, concise, customer-centered communication style.
• Ability to manage multiple tickets or conversations simultaneously without losing accuracy.

Aufgaben

• Manage and respond to inbound support requests through email and internal tools.
• Provide clear, empathetic, accurate responses to technical and non-technical users.
• Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios.
• Escalate complex or urgent issues to product and engineering teams.
• Support real-time inquiries inside community spaces such as Discord.

Kenntnisse

Customer support

SaaS

English communication

Tools

Plain

Intercom

Zendesk

Jobbeschreibung

Overseas is seeking a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base.

This role is open to candidates based in the Philippines, with availability to overlap with the team's required working hours as determined by our client.