Remote AI Support Specialist — Live Chat & Tickets

We Love AI Jobs; Philippines; Remote; PHP 400,000 - 650,000; Full time

Benefits offered by this job

Remote work

Job summary

AI Acquisition is hiring a Community Support Specialist to manage live chat and ticket-based support for an AI-powered platform. You will resolve client questions about onboarding, workflows, and platform usage, while documenting solutions and escalating complex issues to product and tech teams.

Remote role open to the Philippines with global collaboration. The ideal candidate has 2–4 years in customer support, strong written English, and experience with Intercom, Zendesk, or Freshdesk in a

Qualifications

• 2–4 years of experience in Customer Support or similar roles.
• Experience handling live chat or ticket-based support environments.
• Experience in SaaS, PaaS, AI, or tech environments.

Responsibilities

• Manage live chat and support channels with fast, accurate responses.
• Troubleshoot platform onboarding and workflow issues; escalate when needed.
• Document solutions and recurring issues to improve knowledge resources.
• Maintain records of interactions in support systems and meet SLAs.

Skills

Live chat support

Ticket handling

Written English

Cross-team collaboration

Tools

Intercom

Zendesk

Freshdesk

CRM tools

Job description

AI Acquisition is hiring a Community Support Specialist to manage live chat and ticket-based support for an AI-powered platform. You will resolve client questions about onboarding, workflows, and platform usage, while documenting solutions and escalating complex issues to product and tech teams.

Remote role open to the Philippines with global collaboration. The ideal candidate has 2–4 years in customer support, strong written English, and experience with Intercom, Zendesk, or Freshdesk in a