Community Support Specialist

We Love AI Jobs; Philippines; Remote; PHP 400,000 - 650,000; Full time

Benefits offered by this job

Remote work

Job summary

AI Acquisition is hiring a Community Support Specialist to manage live chat and ticket-based support for an AI-powered platform. You will resolve client questions about onboarding, workflows, and platform usage, while documenting solutions and escalating complex issues to product and tech teams.

Remote role open to the Philippines with global collaboration. The ideal candidate has 2–4 years in customer support, strong written English, and experience with Intercom, Zendesk, or Freshdesk in a

Qualifications

• 2–4 years of experience in Customer Support or similar roles.
• Experience handling live chat or ticket-based support environments.
• Experience in SaaS, PaaS, AI, or tech environments.

Responsibilities

• Manage live chat and support channels with fast, accurate responses.
• Troubleshoot platform onboarding and workflow issues; escalate when needed.
• Document solutions and recurring issues to improve knowledge resources.
• Maintain records of interactions in support systems and meet SLAs.

Skills

Live chat support

Ticket handling

Written English

Cross-team collaboration

Tools

Intercom

Zendesk

Freshdesk

CRM tools

Job description

# Community Support SpecialistAI AcquisitionRemote (Philippines)Full-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis support role handles live chat and client tickets for an AI-focused business platform, resolving questions about platform use, onboarding, and workflows. You’ll document solutions, escalate complex issues, and share recurring feedback with customer success, product, and technical teams.* Permanent* Fully Remote* 2–4 years### Skills and expertiseIntercomZendeskFreshdeskCRM tools### Key responsibilities* Manage live chat and support tickets, providing timely and accurate client responses.* Troubleshoot platform, onboarding, and workflow issues, escalating complex cases when needed.* Document solutions and recurring issues to improve support resources and operations.## How this job comparesCompared with 505 open mid-level customer success jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.Remote work: This job is remote. 120 of the 505 mid-level customer success jobs (24%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role supports clients using an AI-focused platform and is expected to understand AI tools and automation workflows. AI is part of the product environment being supported, rather than the core technical work of the role.## Full descriptionAbout AI AcquisitionAI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support.Why Join AI Acquisition?• Work at the forefront of AI-driven business growth• Join a high-performance, globally distributed team• Be part of a company scaling rapidly across multiple regions• Directly impact client success and experience• Operate in a fast-paced, execution-focused environmentThe RoleWe’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base.Key ResponsibilitiesClient Support & Communication• Manage live chat and support channels, ensuring fast and accurate responses• Resolve client queries efficiently while maintaining a high standard of communication• Escalate complex issues to the appropriate teams when needed• Maintain professionalism and empathy in all client interactionsIssue Resolution & Escalation• Identify and troubleshoot client issues across platform usage, onboarding, and workflows• Handle support tickets and follow through until resolution• Flag recurring issues or bugs to internal teamsKnowledge Base Contribution• Follow and utilize internal documentation and SOPs effectively• Contribute to improving FAQs and knowledge base content• Document new solutions and recurring fixes to support team scalabilityOperational Support• Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)• Support internal teams with insights on client feedback and common pain points• Ensure adherence to SLAs (response time, resolution time, quality standards)RequirementsMust-Have• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles• Experience handling live chat or ticket-based support environments• Experience in SaaS, PaaS, AI, or tech environments• Experience working with global teams across time zones• Experience managing multiple concurrent support conversations or tickets• Strong written English communication skills• Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)Upload your resume once and Scout applies for youApply with Scout