AI-Powered Digital Customer Success Manager

Clutch Canada; Philippines; On-site; PHP 3,717,000 - 5,576,000; Full time

Job summary

SailPoint is seeking a Digital Customer Success Manager to execute engagement motions in our AI-assisted customer success model, focusing on renewal outcomes and customer value at scale. You will operate in a pooled Digital CS model driven by signals, CTAs, and customer requests.

You’ll collaborate across Sales, Renewals, Support, and Services, manage a shared inbox, drive risk reduction, and contribute to forecast updates. Travel up to 10% for internal meetings and events.

Qualifications

• 3-5 years of experience in Customer Success Management within SaaS.
• Ability to write concise, empathetic, and technically accurate messages.
• Comfortable working in a data-driven environment with strong documentation.

Responsibilities

• Execute CTAs & Burst Engagements to address risk, adoption, and onboarding.
• Drive customer outcomes by connecting customers with resources and internal teams.
• Identify indicators of customer risk and support renewal readiness efforts.
• Contribute to renewal forecasting with engagement and usage insights.
• Manage inquiries via a shared inbox with accurate routing.
• Maintain accurate customer records, forecast updates, and Gainsight documentation.
• Participate in Digital Customer Success programs and improvements.

Skills

Customer Success

SaaS experience

Data-driven

Cross-functional collaboration

Excellent communication

Tools

Gainsight

Salesforce

Compass

Job description

SailPoint is seeking a Digital Customer Success Manager to execute engagement motions in our AI-assisted customer success model, focusing on renewal outcomes and customer value at scale. You will operate in a pooled Digital CS model driven by signals, CTAs, and customer requests.

You’ll collaborate across Sales, Renewals, Support, and Services, manage a shared inbox, drive risk reduction, and contribute to forecast updates. Travel up to 10% for internal meetings and events.