AI Onboarding & Readiness Project Associate

Appen; Cavite City; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

Appen is seeking a Project Associate to manage onboarding workflows, materials, and readiness reporting for AI data projects. You will partner with Recruiting, Trust & Safety, Delivery, and Program teams to ensure onboarding programs launch-ready and continuously improved.

Responsibilities include building workflows, creating enablement content, evaluating contributor qualifications, handling onboarding questions, and maintaining trackers to flag risks.

Qualifications

• 2–3 years of experience in a metric-driven environment such as operations, production, or a customer support/call center setting.
• Moderate to advanced Excel and Power BI or equivalent dashboarding experience, with the ability to build and maintain trackers and readiness reporting.
• Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance.
• Experience working with ticketing or contributor/crowd support platforms.
• Strong written and verbal English communication skills, with the ability to clearly explain policies and guidelines to diverse audiences.
• Flexibility to support changing program needs and work a night shift schedule.

Responsibilities

• Set up workflows, launch materials, and supporting content for new and expanding projects.
• Create and maintain clear enablement materials, including modules, FAQs, exercises, quizzes, and knowledge checks.
• Evaluate contributor qualifications and eligibility, maintain records, and manage access and task assignments within project tools.
• Respond to contributor questions and tickets related to onboarding and access, escalating issues when needed.
• Maintain trackers and dashboards, provide project updates, and flag inconsistencies or risks affecting contributor readiness.
• Analyze onboarding and performance issues, identify root causes, and develop targeted clarifications or refresher content.

Skills

English communication

Ticketing platforms

AI concepts familiarity

Project management mindset

Education

Bachelor’s degree or equivalent work experience

Tools

Excel

Power BI

Job description

Appen is seeking a Project Associate to manage onboarding workflows, materials, and readiness reporting for AI data projects. You will partner with Recruiting, Trust & Safety, Delivery, and Program teams to ensure onboarding programs launch-ready and continuously improved.

Responsibilities include building workflows, creating enablement content, evaluating contributor qualifications, handling onboarding questions, and maintaining trackers to flag risks.