Project Associate, Qualification - Night Shift

Appen; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Appen in the Philippines is seeking a Project Associate to manage onboarding workflows, learning materials, and readiness reporting for AI data projects. You will collaborate with Recruiting, Trust & Safety, Delivery, and Program teams to ensure onboarding programs launch on time and continually improve.

Your work includes building modules, FAQs, quizzes, and knowledge checks, evaluating contributor readiness, and maintaining trackers and dashboards for transparent project updates.

Qualifications

• 2-3 years in a metric-driven environment (operations, production, or customer support).
• Moderate to advanced Excel and Power BI with ability to build trackers and readiness reporting.
• Familiarity with AI concepts including LLMs, prompting, annotation, and search relevance.
• Experience with ticketing or contributor support platforms.
• Strong written and verbal English communication; explain policies clearly.
• Flexibility to support changing program needs and night shift schedules.

Responsibilities

• Set up onboarding workflows and launch materials for new and expanding projects.
• Create and maintain enablement materials: modules, FAQs, exercises, quizzes, knowledge checks.
• Evaluate contributor qualifications, maintain records, manage access and assignments.
• Respond to contributor questions and tickets; escalate when needed.
• Maintain trackers and dashboards; provide project updates; flag risks.
• Analyze onboarding and performance issues; develop clarifications or refresher content.

Skills

Excel

Power BI

AI concepts

Ticketing platforms

English communication

Education

Bachelor's degree or equivalent

Job description

About the Role

As a Project Associate, you'll manage the processes that prepare contributors for AI, LLM, data collection, and relevance projects. You'll build and maintain onboarding workflows, learning materials, and readiness reporting while evaluating contributor performance to ensure they are prepared to begin work. You'll partner with Recruiting, Trust & Safety, Delivery, and Program teams to ensure onboarding programs are ready for launch, aligned with project requirements, and continuously improved.

Your Impact

• Set up workflows, launch materials, and supporting content for new and expanding projects.
• Create and maintain clear enablement materials, including modules, FAQs, exercises, quizzes, and knowledge checks.
• Evaluate contributor qualifications and eligibility, maintain records, and manage access and task assignments within project tools.
• Respond to contributor questions and tickets related to onboarding and access, escalating issues when needed.
• Maintain trackers and dashboards, provide project updates, and flag inconsistencies or risks affecting contributor readiness.
• Analyze onboarding and performance issues, identify root causes, and develop targeted clarifications or refresher content.

Success in this role means contributors are prepared on time, project quality standards are met, and stakeholders have clear visibility into readiness and performance.

What You Bring

• 2-3 years of experience in a metric-driven environment such as operations, production, or a customer support/call center setting.
• Moderate to advanced Excel and Power BI or equivalent dashboarding experience, with the ability to build and maintain trackers and readiness reporting.
• Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance.
• Experience working with ticketing or contributor/crowd support platforms.
• Strong written and verbal English communication skills, with the ability to clearly explain policies and guidelines to diverse audiences.
• Flexibility to support changing program needs and work a night shift schedule.

Preferred

• Bachelor's degree or equivalent work experience.
• Project Management, data analytics or process improvement.

Why You'll Love Working Here

At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest quality AI solutions for frontier models. You'll work on complex challenges that shape the future of AI across industries and geographies, alongside talented people in a culture that values humility over ego. You'll have the flexibility to deliver in a way that works for you and your team, supported by tools, resources, and development opportunities to continue to build your capability over time.

About Appen

Appen has been a leader in AI training data for over 30 years. We specialise in human generated data to train, fine tune, and evaluate models across generative AI, large language models, computer vision, and speech recognition. Our AI assisted data annotation platform and global crowd of more than 1 million contributors in over 200 countries support model pre training, supervised fine tuning, evaluation and benchmarking, safety and red teaming, and multilingual global expansion.