AI Project Onboarding and Readiness Analyst

Appen 2; Cavite City; Remote; PHP 350,000 - 480,000; Full time

Job summary

Appen seeks a Project Associate to manage onboarding as part of AI-related data projects. You’ll build and maintain onboarding workflows, create learning materials, and track readiness and performance across contributors.

You will collaborate with Recruiting, Trust & Safety, Delivery and Program teams to ensure timely, aligned onboarding for diverse projects and continuous improvement.

Qualifications

• 2–3 years of experience in a metric-driven environment such as operations, production, or a customer support/call center setting.
• Moderate to advanced Excel and Power BI or equivalent dashboarding experience.
• Familiarity with AI concepts and terminology, including LLMs, prompting, annotation, and search relevance.
• Experience working with ticketing or contributor/crowd support platforms.
• Strong written and verbal English communication skills.

Responsibilities

• Set up onboarding workflows, launch materials, and supporting content for new and expanding projects.
• Create and maintain enablement materials, including modules, FAQs, exercises, quizzes, and knowledge checks.
• Evaluate contributor qualifications and eligibility, maintain records, and manage access and assignments in project tools.
• Respond to contributor questions and tickets related to onboarding and access, escalating issues when needed.
• Maintain trackers and dashboards, provide project updates, and flag inconsistencies or risks.
• Analyze onboarding and performance issues, identify root causes, and develop clarifications or refresher content.

Skills

Excel

Power BI

AI concepts

Ticketing platforms

English communication

Education

Bachelor’s degree or equivalent

Tools

Power BI

Job description

Appen seeks a Project Associate to manage onboarding as part of AI-related data projects. You’ll build and maintain onboarding workflows, create learning materials, and track readiness and performance across contributors.

You will collaborate with Recruiting, Trust & Safety, Delivery and Program teams to ensure timely, aligned onboarding for diverse projects and continuous improvement.