AI Enablement & Process Optimization Specialist

Shopee; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Shopee Philippines is seeking a Process Intelligence & AI Enablement Specialist to enhance operational processes by mapping workflows, documenting procedures, and designing scalable process solutions. The role supports automation opportunities and technology adoption to drive efficiency, quality, and consistency across teams.

The ideal candidate will analyze complex workflows, translate business needs into concrete operational solutions, and work with cross-functional stakeholders to improve

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 2-4 years of relevant experience in process improvement, operations, automation, or business process management.
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving.
• Familiarity with workflow tools, dashboards, reporting, and automation solutions.
• Exposure to AI-enabled tools or operational technology is a plus.

Skills

Process mapping

Workflow design

Analytical thinking

Project management

Cross-functional collaboration

Data-driven decision making

Communication & documentation

Education

Bachelor’s degree in a relevant field

Tools

Workflow tools

Dashboards

Reporting

Automation

AI-enabled tools

Job description

Shopee Philippines is seeking a Process Intelligence & AI Enablement Specialist to enhance operational processes by mapping workflows, documenting procedures, and designing scalable process solutions. The role supports automation opportunities and technology adoption to drive efficiency, quality, and consistency across teams.

The ideal candidate will analyze complex workflows, translate business needs into concrete operational solutions, and work with cross-functional stakeholders to improve