Operations Process Intelligence & AI Enablement

SHOPEE SINGAPORE PRIVATE LIMITED; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Shopee Singapore Private Limited's Operations team seeks a Process Intelligence & AI Enablement Specialist to optimize end-to-end workflows, document processes, and scale automation across regions.

You will map complex processes, apply data-driven insights, and partner with cross-functional teams to drive operational excellence and responsible AI adoption in a high-volume ecommerce environment.

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 2–4 years of experience in process improvement, operations, automation, or BPM.
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving.
• Familiarity with workflow tools, dashboards, reporting, and automation solutions.

Responsibilities

• Analyze complex workflows to design scalable processes.
• Understand AI enablement and how AI consumes structured knowledge.
• Design interconnected workflows and decision frameworks.
• Ensure quality, governance, compliance, and continuous improvement.
• Leverage data from metrics and audits to improve processes and AI performance.
• Collaborate with cross-functional stakeholders across ops, business, and tech.
• Communicate complex concepts through maps, docs, presentations, and visuals.

Skills

Process mapping

Workflow design

Documentation

Analytical problem-solving

Data-driven decision making

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

Workflow tools

Dashboards

Reporting tools

Automation solutions

Job description

Shopee Singapore Private Limited's Operations team seeks a Process Intelligence & AI Enablement Specialist to optimize end-to-end workflows, document processes, and scale automation across regions.

You will map complex processes, apply data-driven insights, and partner with cross-functional teams to drive operational excellence and responsible AI adoption in a high-volume ecommerce environment.