Senior Technical Coach: SaaS Support & AI Enablement

RealPage, Inc.; Pasig; Hybrid; PHP 535,680 - 669,600; Full time

Job summary

RealPage, Inc. is seeking a Technical Coach II to provide advanced coaching and support for Customer Support agents. This role requires expertise in RealPage products and a strong ability to mentor. The candidate will focus on enhancing technical capabilities, supporting complex issues, and implementing AI-driven solutions to improve customer support.

Ideal applicants will have a Bachelor's degree in IT or related fields, 2+ years of technical support experience, and proficiency in Python. A hybrid work environment is offered.

Qualifications

• 2+ years in technical support, preferably in SaaS, ERP, or property tech.
• Experience in supporting complex products like OneSite and Accounting.
• Minimum 2 years experience as a Technical Coach.

Responsibilities

• Provide advanced technical coaching to frontline Customer Support agents.
• Mentor and support Technical Coaches to enhance coaching effectiveness.
• Develop and implement AI-driven technical solutions.

Skills

Technical coaching

Advanced troubleshooting

AI tools and automation

SaaS support

Data analysis (SQL)

Education

Bachelor’s degree in IT, Business or related field

Tools

Salesforce

Zendesk

JIRA

Python

Job description

RealPage, Inc. is seeking a Technical Coach II to provide advanced coaching and support for Customer Support agents. This role requires expertise in RealPage products and a strong ability to mentor. The candidate will focus on enhancing technical capabilities, supporting complex issues, and implementing AI-driven solutions to improve customer support.

Ideal applicants will have a Bachelor's degree in IT or related fields, 2+ years of technical support experience, and proficiency in Python. A hybrid work environment is offered.