Senior Technical Coach — AI, Coaching & Impact

Realpage; Pasig; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Free meals

HMO coverage

Retirement plan

Leave conversion

Life insurance

Paid time off

Wellness reimbursement

Tuition reimbursement

Learning & upskilling

Impactful projects

Job summary

RealPage seeks a Senior Technical Coach to drive technical enablement and performance coaching for frontline agents supporting complex products. You will mentor coaches, lead advanced troubleshooting, and develop learning paths with a focus on AI, automation, and coding solutions to improve KPI outcomes.

Role requires strong coaching, analytics, and experience with Python/AI tools, plus a drive to enhance support delivery and customer experience across cross-functional teams.

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent experience).
• 2+ years in technical support (SaaS, ERP, or property tech preferred).
• 1+ year in coaching, training, or leadership role.
• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools).
• Coaching and analytical skills in a metrics-driven environment.

Responsibilities

• Provide technical and performance coaching targeting metrics like FCR, AHT, CSAT.
• Mentor Technical Coaches and coach a group of complex-product agents.
• Serve as SME for complex RealPage products and lead advanced troubleshooting.
• Identify skill gaps, design learning paths, deliver training programs.
• Analyze performance metrics to drive coaching strategies and process improvements.
• Lead escalation reduction through root cause analysis.
• Develop AI, automation, SQL, Python solutions to boost productivity.
• Support onboarding, upskilling, certifications, and continuous learning initiatives.

Skills

Coaching

Analytical skills

Performance coaching

SaaS support knowledge

Education

Bachelor’s degree in IT/Business

Tools

Python

AI tools

Automation

Scripting

SQL

Job description

RealPage seeks a Senior Technical Coach to drive technical enablement and performance coaching for frontline agents supporting complex products. You will mentor coaches, lead advanced troubleshooting, and develop learning paths with a focus on AI, automation, and coding solutions to improve KPI outcomes.

Role requires strong coaching, analytics, and experience with Python/AI tools, plus a drive to enhance support delivery and customer experience across cross-functional teams.