Senior Technical Coach - AI-Driven SaaS Support

RealPage, Inc.; Manila; Hybrid; PHP 3,616,636 - 4,822,182; Full time

Job summary

RealPage, Inc. is seeking a Technical Coach II to provide advanced coaching and support to Customer Support Specialists. This role focuses on improving technical capabilities and driving performance enhancements through mentoring and training. The ideal candidate will leverage their strong background in RealPage software solutions and excellent communication skills.

Responsibilities include conducting coaching sessions, designing training materials, and acting as a subject matter expert. A bachelor’s degree in a relevant field and experience in technical support or customer service is required.

Qualifications

• 2+ years in technical support (SaaS, ERP, or property tech preferred).
• Minimum 2 years experience as Technical Coach or equivalent role.
• Experience supporting complex products (e.g., OneSite, Accounting).

Responsibilities

• Provide advanced technical coaching to frontline Customer Support agents.
• Conduct deep-dive technical reviews and case-based learning sessions.
• Design and implement targeted technical learning paths.

Skills

Technical coaching

Troubleshooting

Advanced SQL

Python scripting

Data analysis

Education

Bachelor’s degree in IT, Business, or related field

Tools

Salesforce

Zendesk

JIRA

Job description

RealPage, Inc. is seeking a Technical Coach II to provide advanced coaching and support to Customer Support Specialists. This role focuses on improving technical capabilities and driving performance enhancements through mentoring and training. The ideal candidate will leverage their strong background in RealPage software solutions and excellent communication skills.

Responsibilities include conducting coaching sessions, designing training materials, and acting as a subject matter expert. A bachelor’s degree in a relevant field and experience in technical support or customer service is required.