Senior Technical Coach: AI‑Driven Enablement & Performance

RealPage, Inc.; Cebu City; Hybrid; PHP 669,600 - 1,004,400; Full time

Job summary

RealPage, Inc. seeks a Senior Technical Coach to lead technical enablement and performance coaching for Complex products like OneSite, Knock, and Accounting. This role partners with Product, Engineering, CX, WFM, and Training to optimize processes, reduce escalations, and elevate customer outcomes.

The candidate will drive AI-enabled support, coaching excellence, and data‑driven improvements, with a hybrid span of responsibility across teams.

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent).
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Responsibilities

• Provide dual‑layer coaching (Technical + Performance) to Technical Coaches and frontline agents.

Skills

RealPage platforms (OneSite, Knock, A/

SQL data analysis

Python scripting

AI tooling

Coaching & analytics

Performance coaching

Education

Bachelor’s degree in IT, Business, or related field

Tools

JIRA

Salesforce

Zendesk

Job description

RealPage, Inc. seeks a Senior Technical Coach to lead technical enablement and performance coaching for Complex products like OneSite, Knock, and Accounting. This role partners with Product, Engineering, CX, WFM, and Training to optimize processes, reduce escalations, and elevate customer outcomes.

The candidate will drive AI-enabled support, coaching excellence, and data‑driven improvements, with a hybrid span of responsibility across teams.