AI-Enabled Healthcare Support Specialist

Sutherland; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Sutherland is hiring a Healthcare Customer Service Representative to support a healthcare or hospital BPO account from Clark, Pampanga. You will assist with insurance updates, balance inquiries, and refund-related transactions while delivering empathetic, accurate service.

In this role, you will coordinate insurance follow-ups, use AI-powered tools to boost productivity, and maintain high quality and performance standards in a night-shift environment.

Qualifications

• Minimum 10 months of experience supporting Healthcare, Hospital, or Medical BPO accounts.
• Strong communication, comprehension, and problem-solving skills.
• Customer-focused mindset with a passion for helping others.

Responsibilities

• Assist customers with insurance updates, coverage inquiries, and account-related concerns.
• Handle balance inquiries, payment plan requests, and refund-related transactions.
• Coordinate insurance follow-ups and resolve non-billing healthcare concerns.
• Deliver professional, accurate, and empathetic customer service.
• Utilize AI-powered tools and resources to enhance customer support and productivity.
• Ensure a seamless customer experience while meeting quality and performance standards.

Skills

Healthcare BPO experience

Communication skills

Problem solving

Customer service orientation

Night shift readiness

Education

High School diploma

Job description

Sutherland is hiring a Healthcare Customer Service Representative to support a healthcare or hospital BPO account from Clark, Pampanga. You will assist with insurance updates, balance inquiries, and refund-related transactions while delivering empathetic, accurate service.

In this role, you will coordinate insurance follow-ups, use AI-powered tools to boost productivity, and maintain high quality and performance standards in a night-shift environment.