Healthcare Customer Support Specialist

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Pasig; On-site; PHP 223,000 - 312,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a customer service professional to handle inquiries about healthcare services, including insurance coverage, benefits, claims, and billing.

The role involves verifying eligibility, processing requests, and delivering accurate policy information with confidentiality and empathy. The ideal candidate may be a college graduate or a 2nd-year college completer with at least 6 months in a customer-facing industry, and should possess basic communication

Qualifications

• College graduate with or without experience.
• 2nd year college completer with 6 months in a customer-facing industry.
• Basic communication skills.

Responsibilities

• Handle customer inquiries related to healthcare services, insurance coverage, benefits, claims, and billing.
• Assist members with verifying eligibility and processing requests.
• Provide accurate information about policies and procedures while ensuring confidentiality of patient information.
• Deliver professional, empathetic, and efficient customer support.

Skills

Basic communication skills

Education

College Graduate (with or without experience)

2nd year college completer (with 6 months of work experience in customer facing industry)

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a customer service professional to handle inquiries about healthcare services, including insurance coverage, benefits, claims, and billing.

The role involves verifying eligibility, processing requests, and delivering accurate policy information with confidentiality and empathy. The ideal candidate may be a college graduate or a 2nd-year college completer with at least 6 months in a customer-facing industry, and should possess basic communication