AI-Driven Talent Operations Architect

Crossover; Philippines; On-site; PHP 10,605,000 - 14,348,000; Full time

Job summary

Crossover is seeking a Head of Talent Operations to design and operate scalable, AI-driven hiring systems in a fully remote, global setup. You will own end-to-end systems, partner with senior leaders, and ensure high-quality hires who succeed and stay.

You will be hands-on with AI daily, building, testing, and iterating while maintaining clear trade-offs and ownership across the process. This is a remote, contractor-based, high-responsibility role.

Qualifications

• 5+ years of experience in business operations, people or talent operations, program management, or similar system-heavy role.
• Direct experience hiring for your own team with accountability for hiring outcomes (time-to-fill, quality, retention).
• Hands-on experience designing and implementing operational systems end-to-end, not just maintaining them.
• Experience creating org and operating artifacts such as role specs, org charts, ladders, RACIs, workflows, or decision frameworks.
• Strong written operator: has produced SOPs, process docs, or post-mortems used by others.
• Working knowledge of U.S. hiring practices and regulations, including compliance considerations.
• Comfort working directly with senior leaders without formal authority.
• Practical, daily use of AI in operational work, with attention to quality and trade-offs.
• Availability for at least 6 hours overlapping U.S. business hours on weekdays.

Responsibilities

• Design, own, and continuously improve systems that deliver high-quality hires on time and into roles where they succeed and stay.
• Work directly with senior stakeholders to clarify constraints, surface trade-offs, and align on what good looks like.
• Use AI daily to generate, test, analyze, and refine system components, then apply human judgment and quality control.
• Own your work from first idea through results, measurement, and iteration; no handoffs or partial ownership.
• Identify patterns, diagnose root causes, and improve the system based on outcomes and real-world feedback.

Skills

Business operations

People operations

Program management

System design

Operational systems

AI in operations

Stakeholder management

Tools

Low-code tools

Dashboards

Job description

Crossover is seeking a Head of Talent Operations to design and operate scalable, AI-driven hiring systems in a fully remote, global setup. You will own end-to-end systems, partner with senior leaders, and ensure high-quality hires who succeed and stay.

You will be hands-on with AI daily, building, testing, and iterating while maintaining clear trade-offs and ownership across the process. This is a remote, contractor-based, high-responsibility role.