AI-Driven Platform Reliability Engineer

Transperfect; Compostela; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Wordbee (Part of TransPerfect) is a SaaS platform for localization project management and translation automation. We’re hiring a Platform Operations & Support Engineer to keep the platform healthy and support enterprise clients, on-site in Cebu.

You’ll handle alerts, incident response, runbooks, and leverage our Claude-powered AI to monitor and improve reliability. You’ll collaborate with the Infrastructure and Support teams and grow with new tech.

Qualifications

• Production SaaS experience on multi-tenant platforms.
• Ability to read and reason about a runbook.
• Strong judgment under pressure with incomplete information.
• Fluent written and spoken English for client communications.

Responsibilities

• Respond to alerts, incidents, and client tickets.
• Monitor platform health with dashboards and logs, resolve incidents end-to-end.
• Improve runbooks and automate manual tasks.
• Strengthen monitoring, alerting, and security over time.
• Collaborate with AI tooling to monitor and enhance the platform.
• Handle L1 client tickets and communicate status to clients.
• Document findings and surface recurring issues to the EU team.

Skills

DevOps experience

Runbooks

English fluency

Incident response

Tools

Linux/Windows servers

Azure

Elasticsearch

Redis

SQL

GitLab CI

Job description

Wordbee (Part of TransPerfect) is a SaaS platform for localization project management and translation automation. We’re hiring a Platform Operations & Support Engineer to keep the platform healthy and support enterprise clients, on-site in Cebu.

You’ll handle alerts, incident response, runbooks, and leverage our Claude-powered AI to monitor and improve reliability. You’ll collaborate with the Infrastructure and Support teams and grow with new tech.