Global SaaS Support Specialist

transperfect; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

Wordbee is seeking a Client Support Specialist to be the first point of contact for clients, helping them solve issues, learn the platform, and derive maximum value from Wordbee.

You will work with Product, Operations, and Sales to ensure clear, timely, and helpful support; you will troubleshoot, document solutions, and share client insights to improve the platform; this role suits someone who enjoys global collaboration and continuous learning.

Qualifications

• 2–3 years of experience in client or technical support.
• Strong communication and problem-solving skills.
• Fluent in English (spoken and written).
• Based in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).

Responsibilities

• Respond to client questions and support tickets with professionalism and care.
• Diagnose and resolve common platform or workflow issues.
• Escalate complex problems to senior support or product teams when needed.
• Contribute to internal documentation and help center articles.
• Share feedback and insights from clients to help improve Wordbee’s platform and processes.
• Collaborate with team members to ensure smooth handovers and consistent service quality.

Skills

Communication skills

Problem-solving

English fluency

SaaS support experience

Tools

Zendesk

Job description

Wordbee is seeking a Client Support Specialist to be the first point of contact for clients, helping them solve issues, learn the platform, and derive maximum value from Wordbee.

You will work with Product, Operations, and Sales to ensure clear, timely, and helpful support; you will troubleshoot, document solutions, and share client insights to improve the platform; this role suits someone who enjoys global collaboration and continuous learning.