AI-Driven Customer Success Manager for Construction

Adaptive; Boston; On-site; PHP 6,773,398 - 9,852,216; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Health, dental, and vision insurance

401(k) match

Flexible PTO

Growth opportunities

Job summary

Adaptive is seeking a Customer Success Manager to be the primary advocate, technical partner, and growth driver for customers from Day 1. Youll own onboarding, drive adoption, and expand accounts by adding AI agents, collaborating with the team, and guiding integrations to PM/ERP systems.

You will be hands-on with the agents daily, translating customer workflows into agent logic, troubleshooting with engineers, and shaping scalable customer success practices in a fast-growing fintech-like

Qualifications

• 3+ years in SaaS customer success, onboarding, or enablement.
• Proven track record in retention and expansion revenue (upsell/cross-sell).
• Technical aptitude: comfortable configuring software and integrations; able to troubleshoot with customers and engineers.
• Exceptional verbal and written communication; ability to simplify complex technical concepts.
• Bonus: experience in construction, real estate, accounting, or related verticals.

Responsibilities

• Lead onboarding and technical implementation for new customers.
• Configure agents and integrate with customers' PM/ERP systems.
• Map customer workflows to agent logic and define automation boundaries.
• Own expansion within your book of business; drive upsell to full team.
• Troubleshoot agent behavior with engineering teams.
• Collaborate with Support, Marketing, and Product to improve playbooks.

Skills

AI fluency

SaaS CS/Onboarding

Communication skills

Data-driven

Organizational skills

Education

Bachelor's degree or higher (not required)

Tools

CRM systems

APIs

Job description

Adaptive is seeking a Customer Success Manager to be the primary advocate, technical partner, and growth driver for customers from Day 1. Youll own onboarding, drive adoption, and expand accounts by adding AI agents, collaborating with the team, and guiding integrations to PM/ERP systems.

You will be hands-on with the agents daily, translating customer workflows into agent logic, troubleshooting with engineers, and shaping scalable customer success practices in a fast-growing fintech-like