AI-Driven Customer Success Manager: Digital Orchestration

Genesys; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Genesys is seeking a Customer Success Manager to orchestrate end-to-end customer experiences for our cloud-based platform. You will focus on adoption, retention, and expansion, leveraging digital tools and AI-driven insights to maximize value for digital-first customers.

You will collaborate with Sales, Product, Renewals, Education, and Partners to ensure timely, high-quality outcomes and scalable programs. A proactive, customer-first mindset and strong communication skills are essential.

Qualifications

• Customer-first mindset and proactive, solution-oriented approach.
• Strong verbal and written communication skills.
• Effective problem-solving and analytical skills with a willingness to learn.
• Experience with systems or tools including Genesys Cloud, Salesforce, and Gainsight.
• Ability to work independently while orchestrating cross-functional efforts.
• Experience in a B2B environment involving Partners and partner-led customer relationships.
• Cloud SaaS product knowledge and AI literacy.
• University Degree in technology or business-related field, or equivalent experience.

Responsibilities

• Digital Success Orchestration using digital channels and the toolset to scale personalized interactions with customers.
• Drive adoption, retention, and growth through repeatable motions based on programmatic prioritization.
• Collaborate with Sales, Product, Renewals, Education, and Partners to coordinate resolution and value paths.

Skills

Customer-first mindset

Verbal communication

Written communication

Problem-solving

Analytical skills

Cross-functional collaboration

AI literacy

Gainsight

Salesforce

Genesys Cloud

Cloud SaaS

Education

University degree in technology or business

Tools

Genesys Cloud

Salesforce

Gainsight

Job description

Genesys is seeking a Customer Success Manager to orchestrate end-to-end customer experiences for our cloud-based platform. You will focus on adoption, retention, and expansion, leveraging digital tools and AI-driven insights to maximize value for digital-first customers.

You will collaborate with Sales, Product, Renewals, Education, and Partners to ensure timely, high-quality outcomes and scalable programs. A proactive, customer-first mindset and strong communication skills are essential.