AI-Driven Credit & Collections Specialist

Medtronic plc; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

Medtronic plc in the Philippines is seeking an experienced Accounts Receivable professional to review and validate AI-assisted outputs, ensuring data integrity and accurate billing processes. You will be responsible for collections, dispute resolution, and collaboration with Finance and Customer Service to support timely cash flow.

The role requires a Bachelor's degree and at least 3 years in Credit Services, Collections or Accounts Receivable, with strong analytical and communication skills.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of relevant experience with a bachelor's degree, or an advanced degree with no prior experience required.
• Practical knowledge in Credit Services, Collections, Accounts Receivable, Finance, or related field.
• Strong analytical, problem-solving, and customer account management skills.

Responsibilities

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Conduct collection activities through phone, email, and other customer communication channels.
• Negotiate payment arrangements and support customers in resolving outstanding balances.
• Develop and execute collection strategies for high-risk, overdue, and sensitive accounts.
• Monitor account performance and take appropriate actions to mitigate credit risk.
• Ensure receivables are collected in accordance with company policies and agreed payment terms.
• Partner with Customer Service, Finance, and other stakeholders to resolve account and payment issues.
• Escalate complex collection matters and customer disputes as appropriate.
• Maintain accurate account records and provide timely updates on collection activities.
• Deliver a professional, customer-focused approach while balancing customer relationships and business objectives.

Skills

Analytical thinking

Decision making

Communication

Collaboration

Stakeholder management

Time management

Independent work

Education

Bachelor's degree

Tools

Excel

CRM systems

AI-enabled tools

Job description

Medtronic plc in the Philippines is seeking an experienced Accounts Receivable professional to review and validate AI-assisted outputs, ensuring data integrity and accurate billing processes. You will be responsible for collections, dispute resolution, and collaboration with Finance and Customer Service to support timely cash flow.

The role requires a Bachelor's degree and at least 3 years in Credit Services, Collections or Accounts Receivable, with strong analytical and communication skills.