Credit Services Supervisor: AI-Driven Ops Leader

Medtronic; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Medtronic is a global healthcare technology leader with a mission to alleviate pain, restore health, and extend life. The role sits in a multinational shared services environment and drives operational excellence through digital transformation, reporting, and analytics while ensuring SOX compliance.

The Cash Application team is responsible for accurate transaction processing, timely resolutions, and collaboration across Finance, Collections, and country teams.

Qualifications

• Minimum 1 year of people leadership experience.
• Bachelor’s degree in Business or a related field; accounting qualification preferred.
• Strong Accounts Receivable experience with hands‑on Cash Application expertise.
• Proficient in KPI management, operational reporting, data analytics, and data integrity.
• Strong stakeholder management skills with the ability to communicate effectively across all organizational levels.
• Solid SAP/ERP knowledge; experience with automation and workflow tools is an advantage.
• Advanced Microsoft Office and Microsoft 365 Copilot proficiency for reporting, analysis, and documentation.
• Experience supporting SOX compliance, audits, and internal control processes.
• Strong written and verbal English communication skills.
• Ability to thrive in a complex, multinational shared services environment.

Responsibilities

• Ensure service delivery meets agreed SLAs and KPIs, including establishing, aligning, and managing performance targets with key stakeholders.
• Lead the Cash Application team to deliver accurate and timely transaction processing and exception resolution.
• Leverage approved AI tools to enhance productivity, quality, consistency, and first-time-right outcomes while validating outputs against source data, SAP records, and process documentation.
• Manage team performance through KPI-based reviews, recognizing achievements and supporting employee development.
• Set departmental objectives aligned with Global Operations & Supply Chain and EMEA Cash Application priorities.
• Drive digital adoption, automation, process standardization, and continuous improvement initiatives.
• Analyze process performance and recommend enhancements to policies, procedures, and operating models.
• Influence and collaborate with cross-functional stakeholders to drive alignment and achieve business objectives.
• Work closely with Collections, Country Finance teams, Credit & Collections, and other stakeholders to resolve escalations and support operational priorities.
• Maintain compliance with Medtronic internal controls, governance requirements, and Sarbanes-Oxley (SOX) standards.
• Support the preparation of operational and financial reports to enable informed decision-making by management.
• Facilitate Lean Daily Management activities, cost control initiatives, and process optimization efforts.
• Develop and maintain operational knowledge resources, including SOPs, work instructions, templates, and standardized documentation.
• Serve as the primary escalation point for complex, sensitive, or high-risk operational issues and ensure timely resolution.

Skills

People leadership

Accounts Receivable

SAP/ERP

KPI management

Data analytics

English proficiency

Education

Bachelor's degree in Business

Accounting qualification preferred

Tools

SAP

Microsoft 365 Copilot

Job description

Medtronic is a global healthcare technology leader with a mission to alleviate pain, restore health, and extend life. The role sits in a multinational shared services environment and drives operational excellence through digital transformation, reporting, and analytics while ensuring SOX compliance.

The Cash Application team is responsible for accurate transaction processing, timely resolutions, and collaboration across Finance, Collections, and country teams.