AI-Driven Continuous Improvement Analyst

QBE Group Shared Services Centre; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a role focused on driving innovation and continuous improvement in business processes. You will review policies, lead service improvement activities, and ensure timely delivery across projects while managing risks and aligning priorities with senior leaders.

The position emphasizes developing documentation, facilitating meetings, and promoting best practices to enhance operations and employee experience within the group.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Review and evaluate all business processes and policies to ensure operational excellence and legislative compliance.
• Identify and deliver service improvement activities by employing process improvement methodologies.
• Act as the delivery lead across multiple projects to ensure high-quality and timely delivery.
• Undertake the day-to-day identification, measurement, mitigation, and reporting of risks following the Risk Management Framework.
• Support senior members in driving alignment of priorities with business-unit leaders.
• Assist in the development of project documentation in alignment with company policies and methodologies.
• Support the facilitation of meetings and workshops as part of project management support.
• Encourage stakeholders and peers to adopt best practices.
• Resolve escalated complaints promptly.
• Establish and maintain a good working relationship with stakeholders.

Skills

Analytical Thinking

Business Process Analysis

Business Process Improvements

Business Process Modeling

Business Transformation

Critical Thinking

Customer Service

Intentional collaboration

Managing performance

Negotiation

Process Improvements

Process Refinement

Risk Management

Stakeholder Management

Strategic Planning

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

QBE Group Shared Services Centre is seeking a role focused on driving innovation and continuous improvement in business processes. You will review policies, lead service improvement activities, and ensure timely delivery across projects while managing risks and aligning priorities with senior leaders.

The position emphasizes developing documentation, facilitating meetings, and promoting best practices to enhance operations and employee experience within the group.