AI Automation Leader — Networks & Customer Operations

HRTx Inc; Eastern Manila District; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

HRTx Inc in Ortigas, Philippines, is seeking an experienced leader to helm AI-driven automation initiatives across telecom operations. You will drive automation in customer service, billing and network operations, leveraging LLMs, RPA, and APIs to optimize service delivery.

The role requires 8+ years in AI/automation with 3–5 years in leadership; collaboration with engineering, product, and vendor partners is essential to build scalable, secure, and cost-effective solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, or related field.
• 8+ years in AI, automation, software engineering or digital transformation, incl. 3–5 years in leadership.
• Experience implementing AI/automation in telecom/ISP or tech environment.

Responsibilities

• Lead development and implementation of AI-driven automation solutions to improve operations and service delivery.
• Automate processes across customer service, technical support, billing, sales, and network ops using AI, ML, RPA.
• Oversee integration of AI tools with CRM, ERP, and OSS/BSS systems; govern performance metrics and security.

Skills

AI & automation leadership

Leadership

Project management

Education

Bachelor's degree in CS/IT/Engineering

Tools

RPA tools

LLMs

APIs

Workflow platforms

Job description

HRTx Inc in Ortigas, Philippines, is seeking an experienced leader to helm AI-driven automation initiatives across telecom operations. You will drive automation in customer service, billing and network operations, leveraging LLMs, RPA, and APIs to optimize service delivery.

The role requires 8+ years in AI/automation with 3–5 years in leadership; collaboration with engineering, product, and vendor partners is essential to build scalable, secure, and cost-effective solutions.