AI Adoption & Transformation Lead

ING; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

ING Hubs Philippines is seeking an AI Adoption & Transformation Expert to accelerate the use of AI, Copilot, and automation across the organization. You will partner with business stakeholders, process experts, and AI developers to translate needs into actionable initiatives and scalable solutions.

In this role you will drive adoption, track value realization, and promote responsible AI usage while staying ahead of industry trends.

Qualifications

• Passionate about innovation, transformation, and continuous improvement.
• Curious about how AI and emerging technologies can create business value.
• Skilled at engaging stakeholders and building strong partnerships across functions.
• Able to translate business challenges into practical opportunities and solutions.
• An effective communicator who can explain complex concepts clearly.

Responsibilities

• Identify opportunities where AI, Copilot, and automation can improve productivity.
• Facilitate discussions to understand business challenges and uncover high-value use cases.
• Translate business needs into actionable initiatives and roadmaps.
• Support prioritization of AI and automation opportunities based on business value and strategic impact.
• Collaborate with AI developers, process experts, and stakeholders throughout the solution lifecycle.
• Drive adoption, communication, and change management activities that encourage successful use of new technologies.
• Define and track success measures, expected benefits, and value realization outcomes.
• Promote awareness, understanding, and responsible use of AI technologies across the organization.

Skills

AI adoption

Stakeholder engagement

Change management

Communication

Strategic thinking

Tools

Copilot

AI platforms

Job description

ING Hubs Philippines is seeking an AI Adoption & Transformation Expert to accelerate the use of AI, Copilot, and automation across the organization. You will partner with business stakeholders, process experts, and AI developers to translate needs into actionable initiatives and scalable solutions.

In this role you will drive adoption, track value realization, and promote responsible AI usage while staying ahead of industry trends.