Head of AI Automation

HRTx Inc; Eastern Manila District; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

HRTx Inc in Ortigas, Philippines, is seeking an experienced leader to helm AI-driven automation initiatives across telecom operations. You will drive automation in customer service, billing and network operations, leveraging LLMs, RPA, and APIs to optimize service delivery.

The role requires 8+ years in AI/automation with 3–5 years in leadership; collaboration with engineering, product, and vendor partners is essential to build scalable, secure, and cost-effective solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, or related field.
• 8+ years in AI, automation, software engineering or digital transformation, incl. 3–5 years in leadership.
• Experience implementing AI/automation in telecom/ISP or tech environment.

Responsibilities

• Lead development and implementation of AI-driven automation solutions to improve operations and service delivery.
• Automate processes across customer service, technical support, billing, sales, and network ops using AI, ML, RPA.
• Oversee integration of AI tools with CRM, ERP, and OSS/BSS systems; govern performance metrics and security.

Skills

AI & automation leadership

Leadership

Project management

Education

Bachelor's degree in CS/IT/Engineering

Tools

RPA tools

LLMs

APIs

Workflow platforms

Job description

Work Setup: Monday to Friday, Dayshift; Onsite
Location: Ortigas
Industry: Telecommunications

Key Responsibilities:

• Lead the development and implementation of AI-driven automation solutions to improve operational efficiency, customer experience, and service delivery within a fiber broadband and telecommunications environment.
• Identify and automate business processes across customer service, technical support, billing, sales, and network operations using AI, machine learning, generative AI, and robotic process automation (RPA).
• Oversee the integration of AI tools, automation platforms, and intelligent systems with existing network infrastructure, CRM, ERP, and operational support systems.
• Drive AI-powered initiatives for network monitoring, fault detection, predictive maintenance, service optimization, customer analytics, and workflow automation.
• Lead AI and automation teams, manage technology partners and projects, and establish governance frameworks and performance metrics to ensure secure, scalable, and cost-effective solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field; a master's degree is an advantage.
• At least 8 years of experience in AI, automation, software engineering, or digital transformation, including 3–5 years in a leadership role, preferably within an internet service provider (ISP), telecommunications, or technology company.
• Strong knowledge of artificial intelligence, machine learning, generative AI, large language models (LLMs), robotic process automation (RPA), APIs, and workflow automation platforms.
• Proven experience implementing AI and automation solutions for customer operations, network management, technical support, or enterprise business processes, preferably in a fiber broadband or telecommunications environment.
• Strong leadership, strategic planning, and project management skills, with the ability to lead cross-functional teams, manage technology vendors, measure business impact, and ensure responsible AI implementation.