AI-Driven Automation Lead for ITSM & SecOps

Trends Group Inc.; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Trends Group, Inc. in Makati, Philippines, seeks a seasoned Service Automation Lead to drive automation, integration, and AI-enabled operations for Managed Services, with emphasis on NOC and SOC.

You will design scalable automation architectures and oversee cross-functional teams to deliver resilient, secure outcomes. The role requires strategic thinking and a proven history of reducing MTTR, boosting productivity, and elevating service quality across multi-vendor environments, SIEM, SOAR, and

Qualifications

• Seasoned leader with proven automation initiatives.
• Experience in multi-vendor environments and enterprise workflows.
• Strong design and implementation of auditable, secure processes.

Responsibilities

• Design scalable automation architectures for managed services.
• Lead cross-functional teams across NOC/SOC and ITSM workflows.
• Improve MTTR, productivity, and service quality metrics.
• Ensure secure, auditable workflows across platforms.

Skills

Automation strategy

Cross-functional leadership

ITSM

SIEM

SOAR

XDR

Tools

SIEM

SOAR

XDR

Job description

Trends Group, Inc. in Makati, Philippines, seeks a seasoned Service Automation Lead to drive automation, integration, and AI-enabled operations for Managed Services, with emphasis on NOC and SOC.

You will design scalable automation architectures and oversee cross-functional teams to deliver resilient, secure outcomes. The role requires strategic thinking and a proven history of reducing MTTR, boosting productivity, and elevating service quality across multi-vendor environments, SIEM, SOAR, and