AI App Support Engineer — Remote, Fast-Paced & Customer-Focused

Hire Overseas; Iloilo City; Remote; PHP 4,273,000 - 6,410,000; Full time

Job summary

Hire Overseas is seeking an Application Support Engineer to help top customers build and scale AI-powered apps. You will debug production issues, advise on architecture, and create automations to scale support. Strong TS/React skills and comfort with customer interactions are essential.

The role is 100% remote, with work during Sydney business hours. You will contribute to a fast-growing AI platform, and have opportunities to grow into broader software roles over time.

Qualifications

• Strong TypeScript and React background.
• Proven ability to debug production issues using logs, traces, repros, and minimal test cases.
• Excellent written communication that is clear, concise, and audience-specific.
• Prior experience in a customer-facing role such as support, sales, or pre-sales.
• Track record of closing 50+ tickets a day.
• Bias to ship fast, iterate, and correct mistakes quickly.
• Attention to detail and pride in self-serve work.
• Willingness to work hard at any level to get things done.
• Available to work standard Sydney business hours.

Responsibilities

• Fully resolve issues in customer apps, bugs, architecture advice, or integrations.
• Explain problems and fixes in clear language to non-technical customers.
• Debug production issues using logs, traces, repros, and tests.
• Close tickets at high volume without compromising quality.

Skills

TypeScript

React

Debug production issues

Customer communication

High ticket volume

API concepts

System thinking

Tools

Postgres

Redis

ClickHouse

Hono

Drizzle ORM

Temporal

Tailwind

Cloudflare

AWS

CDK

Terraform

AI SDKs

Job description

Hire Overseas is seeking an Application Support Engineer to help top customers build and scale AI-powered apps. You will debug production issues, advise on architecture, and create automations to scale support. Strong TS/React skills and comfort with customer interactions are essential.

The role is 100% remote, with work during Sydney business hours. You will contribute to a fast-growing AI platform, and have opportunities to grow into broader software roles over time.