Remote Full-Stack Support Engineer (Sydney Hours)

Overseas (United States); Mimaropa; Remote; PHP 3,781,000 - 5,671,000; Full time

Benefits offered by this job

Paid in USD bi-monthly

Paid Time Off

Holidays

100% remote setup

Sydney business hours

Job summary

Unknown company is seeking a Software Support Engineer (Full Stack) to help non-technical customers build and scale apps on an AI-powered platform. You will be the go-to person for debugging bugs, advising on architecture, and guiding integrations, all while communicating clearly.

This role is 100% remote and requires working standard Sydney business hours. You will own ticket resolution, drive platform improvements, and develop automation to scale support for hundreds of customers daily.

Qualifications

• Strong TypeScript and React background.
• Proven ability to debug production issues using logs, traces, repros, and minimal test cases.
• Solid understanding of web app fundamentals: HTTP, APIs, authentication, and databases.
• Experience explaining problems and fixes to non-technical customers.
• Prior customer-facing experience such as support, sales, or pre-sales.

Responsibilities

• Fully resolve issues with customer apps, including bug fixes and architectural guidance.
• Explain problems and fixes in clear, simple language to non-technical customers.
• Debug production issues using logs, traces, repros, and minimal test cases.
• Close tickets at high volume without sacrificing quality.

Skills

TypeScript

React

Debug production issues

APIs & databases

Customer-facing communication

Tools

Postgres

Redis

Terraform

Cloud services

Job description

Unknown company is seeking a Software Support Engineer (Full Stack) to help non-technical customers build and scale apps on an AI-powered platform. You will be the go-to person for debugging bugs, advising on architecture, and guiding integrations, all while communicating clearly.

This role is 100% remote and requires working standard Sydney business hours. You will own ticket resolution, drive platform improvements, and develop automation to scale support for hundreds of customers daily.