Technical Support Engineer – TypeScript & React (Remote)

Hire Overseas

Iloilo City

Remote

PHP 2,849,000 - 4,985,000

Full time

3 days ago

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Benefits offered by this job

USD payments bi-monthly

Paid Time Off (policy)

Holidays observed

100% remote setup

Sydney business hours requirement

Opportunity to transition into SWE/Pre

Job summary

Hire Overseas is seeking a Technical Support Engineer to help non-technical customers build and scale AI apps. You will debug production issues, advise on architecture, and create automations to scale support for hundreds of customers daily.

The role emphasizes strong TypeScript/React skills, clear communication, and ownership from bug fixes to platform improvements, with a fully remote setup and bi-monthly USD payments.

Qualifications

Strong TypeScript and React background.
Excellent written communication.
Experience debugging production issues.
Customer-facing experience.
Track record of closing 50+ tickets a day.

Responsibilities

Fully resolve issues in customer apps, fix bugs, advise on architecture.
Explain problems clearly to non-technical customers.
Debug production issues using logs, traces, repros.
Close tickets at high volume without compromising quality.
Turn fixes into platform improvements.
Update public and internal docs.
Build automations to scale support.
Be first contact during incidents and communicate status.

Skills

TypeScript

React

Debugging production issues

APIs

Customer communication

Ticket handling

Architecture thinking

Security basics

Tools

Postgres

Redis

ClickHouse

Tailwind

Terraform

CDK

AWS

AI SDKs

Job description

The role emphasizes strong TypeScript/React skills, clear communication, and ownership from bug fixes to platform improvements, with a fully remote setup and bi-monthly USD payments.

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