AI Agents Customer Success Engineer - Remote Go-Live Day 7

Getwingapp; Baguio; Remote; PHP 2,311,000 - 3,467,000; Full time

Benefits offered by this job

Remote work flexibility (South Africa)

Job summary

Getwingapp is seeking a Customer Success Engineer specializing in AI agents to support clients globally from South Africa. You will configure agents, manage prompts, and ensure smooth go-live by Day 7, while maintaining account health and pursuing expansion opportunities.

You will collaborate with engineers on API needs and provide end-to-end troubleshooting during US business hours. Remote work options support diverse client time zones.

Qualifications

• Proven experience in customer success or a similar role.
• Technical aptitude with a strong understanding of AI agents and workflows.
• Excellent communication skills and ability to work directly with customers.
• Strong problem-solving skills with the ability to diagnose and troubleshoot issues.
• Experience in a technical support or engineering role is a plus, but coding is not required.
• Willingness to work during US business hours.
• Familiarity with AI technologies and platforms.
• Experience in customer relationship management (CRM) software.
• Background in a technical field such as engineering or IT.
• Knowledge of integration processes and custom API functionalities.
• Previous experience in a fast-paced startup environment.

Responsibilities

• Configure AI agents, prompts, and workflows to meet customer specifications
• Reproduce customer-reported problems and diagnose configuration issues
• Test fixes end to end to ensure a seamless customer experience
• Communicate effectively with customers regarding their needs and updates
• Follow through on customer inquiries and support requests
• Maintain account health through regular check-ins and performance reviews
• Focus on customer retention and expansion strategies
• Ensure same-day movement on urgent customer requests and issues
• Facilitate independent customer go-live by Day 7
• Collaborate with integration engineers for any custom API needs
• Document all customer interactions and technical configurations for future reference

Skills

Customer success experience

Technical aptitude with AI agents and 

Excellent communication skills

Strong problem-solving

Independent work

CRM software familiarity

AI technologies familiarity

API integration knowledge

Startup experience

US hours availability

Tools

CRM software

Job description

Getwingapp is seeking a Customer Success Engineer specializing in AI agents to support clients globally from South Africa. You will configure agents, manage prompts, and ensure smooth go-live by Day 7, while maintaining account health and pursuing expansion opportunities.

You will collaborate with engineers on API needs and provide end-to-end troubleshooting during US business hours. Remote work options support diverse client time zones.