AI Agent Success Engineer — Go Live in 7 Days

Wing Assistant; Tili; On-site; PHP 1,609,000 - 2,489,000; Full time

Job summary

Wing Assistant is seeking a dynamic Customer Success Engineer with a focus on AI Agents to join our team in South Africa. You will configure AI agents, manage prompts and workflows, and ensure clients have a seamless experience with our products.

You will diagnose configuration issues with customers, reproduce problems, and test fixes end to end. Strong communication and ownership of account health, retention, and expansion are essential, with availability during US business hours to support a

Responsibilities

• Diagnose configuration issues and reproduce problems.
• Test fixes end to end with customers.
• Communicate effectively and follow through on customer needs.
• Own customer accounts focusing on health, retention and expansion.
• Ensure customers can go live by Day 7 with a proactive approach.
• Coordinate with global clients across multiple time zones during US business hours.

Job description

Wing Assistant is seeking a dynamic Customer Success Engineer with a focus on AI Agents to join our team in South Africa. You will configure AI agents, manage prompts and workflows, and ensure clients have a seamless experience with our products.

You will diagnose configuration issues with customers, reproduce problems, and test fixes end to end. Strong communication and ownership of account health, retention, and expansion are essential, with availability during US business hours to support a