Customer Success Engineer - AI Agents

Wing Assistant; Tili; On-site; PHP 1,609,000 - 2,489,000; Full time

Job summary

Wing Assistant is seeking a dynamic Customer Success Engineer with a focus on AI Agents to join our team in South Africa. You will configure AI agents, manage prompts and workflows, and ensure clients have a seamless experience with our products.

You will diagnose configuration issues with customers, reproduce problems, and test fixes end to end. Strong communication and ownership of account health, retention, and expansion are essential, with availability during US business hours to support a

Responsibilities

• Diagnose configuration issues and reproduce problems.
• Test fixes end to end with customers.
• Communicate effectively and follow through on customer needs.
• Own customer accounts focusing on health, retention and expansion.
• Ensure customers can go live by Day 7 with a proactive approach.
• Coordinate with global clients across multiple time zones during US business hours.

Job description

About the Role

We are seeking a dynamic and technically skilled Customer Success Engineer specializing in AI Agents to join our team in South Africa. This role is perfect for individuals who possess a blend of technical aptitude and a passion for customer engagement. You will be responsible for configuring AI agents, managing prompts and workflows, and ensuring that our clients have a seamless experience with our products.

The Customer Success Engineer will work directly with customers to diagnose configuration issues, reproduce problems, and test fixes end to end. Your ability to communicate effectively and follow through on customer needs will be essential to the success of this position. You will maintain customer ownership, focusing on account health, retention, and expansion.

In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day 7. The position requires availability during US business hours, providing an exciting opportunity to work with a diverse range of clients across different time zones.

We welcome applicants from diverse backgrounds and experiences. Join us in making a difference for our customers while advancing your career in the exciting world of AI technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.