Business Analyst, AML Compliance

Western Union; Quezon City; Hybrid; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident and life insurance

Development platforms access

Job summary

Western Union is seeking a proactive Business Analyst to partner with stakeholders, drive process improvements, and support AML Compliance initiatives in a hybrid Manila office.

The role focuses on gathering requirements, documenting processes, and delivering practical business solutions while coordinating with cross-functional teams. This position requires 1+ year of related experience and a Bachelor's degree in a relevant field.

Qualifications

• 1+ years of experience in a Business Analyst, Project Coordinator, Project Manager, or similar role.
• Bachelor's degree in Business, Finance, Engineering (e.g., Industrial Engineering), or a related field. Equivalent experience will also be considered.
• Strong interpersonal skills with the ability to build relationships across all levels of the organization.
• Excellent verbal and written communication skills.
• Proven critical thinking, problem-solving, and organizational abilities.
• Experience facilitating meetings, managing priorities, coordinating resources, and driving projects to completion.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities and deadlines.
• Knowledge of MS Project, MS Excel, MS Word, MS Power Point – required.

Responsibilities

• Partner with stakeholders to assess new opportunities and estimate solution delivery efforts.
• Gather, analyze, and document AML Compliance business requirements.
• Track, manage, and report on change requests, projects, and initiatives.
• Conduct impact assessments and support post-implementation reviews.
• Facilitate requirements and solution discussions across business and technical teams.
• Identify and support business process improvement opportunities.
• Perform time studies and analyze operational efficiencies.
• Update and maintain process maps for governance and improvement initiatives.

Skills

Excellent communication

Interpersonal skills

Critical thinking

Problem solving

Organizational abilities

Meetings facilitation

Time management

Education

Bachelor's degree in Business/Finance/Engineering

Tools

MS Project

MS Excel

MS Word

MS PowerPoint

Job description

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities

We're looking for a proactive Business Analyst with excellent communication skills who thrives in a collaborative, fast-paced environment. You'll partner with stakeholders to drive process improvements, support AML Compliance initiatives, and help deliver impactful business solutions.

• Partner with stakeholders to assess new opportunities and estimate solution delivery efforts.
• Gather, analyze, and document AML Compliance business requirements.
• Track, manage, and report on change requests, projects, and initiatives.
• Conduct impact assessments and support post-implementation reviews.
• Facilitate requirements and solution discussions across business and technical teams.
• Identify and support business process improvement opportunities.
• Perform time studies and analyze operational efficiencies.
• Update and maintain process maps for governance and improvement initiatives.

Role Requirements

• 1+ years of experience in a Business Analyst, Project Coordinator, Project Manager, or similar role.
• Bachelor's degree in Business, Finance, Engineering (e.g., Industrial Engineering), or a related field. Equivalent experience will also be considered.
• Strong interpersonal skills with the ability to build relationships across all levels of the organization.
• Excellent verbal and written communication skills.
• Proven critical thinking, problem-solving, and organizational abilities.
• Experience facilitating meetings, managing priorities, coordinating resources, and driving projects to completion.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities and deadlines.
• Knowledge of MS Project, MS Excel, MS Word, MS Power Point – required.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office for a minimum of three days.

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Hybrid working arrangement

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

11-07-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.