Supervisor, AML Compliance

The Western Union Company; Quezon City; Híbrido; PHP 2.000.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage with dependents from day

Paid Time Off

Employee Wellness

Global Recognition and Rewards Program

Descripción de la vacante

The Western Union Company is seeking an AML Compliance Manager to lead a team of up to 15, developing and enforcing procedures to combat money laundering. You will analyze trends, liaise with law enforcement, and drive policy improvements while ensuring timely completion of work and adherence to SLAs.

The role requires strong leadership, analytical skills, and fluency in English, with a focus on risk mitigation and staff development in a hybrid work environment in the Philippines.

Formación

• Higher education or equivalent experience in AML Compliance, investigations or risk-based role.
• Working knowledge of MS Office, especially strong MS Excel skills and Power BI (preferred).
• Ability to mentor and lead the team.
• Good communication, time management and teamwork and collaboration skills.
• Proven ability to make independent professional decisions related to risks posed to Western Union.
• Fluency in English.

Responsabilidades

• Manage a team of up to 15 people and minimize AML risks through development and implementation of AML documents.
• Oversee daily operations, motivate staff, and meet set objectives.
• Analyze trends and provide recommendations for business policies and process improvements.
• Serve as liaison between AML Compliance and law enforcement on subpoenas and related inquiries.
• Forecast staffing needs and allocate resources to ensure timely work completion.
• Maintain current desk procedures and ensure SLAs are achieved.
• Identify process improvements and coordinate with stakeholders on system changes.

Conocimientos

Excel

Power BI

MS Office

Team Leadership

Mentoring

Analytical Thinking

Decision Making

Communication

English Fluency

Time Management

Educación

Higher education or equivalent experience

Herramientas

Power BI

MS Office

Descripción del empleo

Role Responsibilities

This position is responsible for the management and on-going development of procedures to analyze possible suspicious activity by customers and agents of Western Union and its affiliates to minimize exposure of the company to potential risk. The incumbent has responsibility for anti-money laundering requirements for assigned functions and decision responsibility may be shared with successive management levels. May play a key role as the liaison between the AML Compliance department and various law enforcement personnel, fielding and fulfilling inquiries relating to money transfer and money order subpoenas and related issues. Responsible for analyzing trends and developing recommendations for business policies. Supervises several staff positions, forecasts staffing needs, and allocates resources to ensure timely work completion. This position is responsible for developing and motivating staff to achieve departmental objectives. Has general working knowledge of management practices, professional and/or administrative, problem-solving, decision-making, and analytical skills. Executes policies that may affect the organizational unit and may coordinate activities with others outside the department as appropriate. Manage a team of up to 15 people and minimize the risks associated with money laundering and other illicit activities through development and implementation of AML related documents and procedures. Oversee the team, their daily operations, and get them motivated and meet set objectives. Analyze trends, participate in ongoing AML projects, focus on risks and together with compliance stakeholders contribute to recommendations for process improvements. Maintain current desk procedures. Manage day-to-day workload to ensure SLAs are achieved. Identify process improvements and make recommendations to improve procedures and / or system changes. Process high risk approvals, ensuring that proper protocols have been followed.

Role Requirements

Higher education or equivalent experience in AML Compliance, investigations or risk-based role within financial services. Working knowledge of MS Office, especially strong MS Excel skills and Power BI (preferred). Ability to mentor and lead the team. Good communication, time management and teamwork and collaboration skills. Proven ability to make independent professional decision-making related to possible risks posed to Western Union. Fluency in English languages. You must be detail-oriented, able to multitask, and work well under pressure. Analytical and problem-solving skills.

Workplace Options

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

#LI-HR1 #Li-Hybrid Estimated Job Posting End Date: 10-26-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.