Analyst, Change Management

The Western Union Company; Quezon City; Hybrid; PHP 350,000 - 500,000; Full time

Benefits offered by this job

Paid sick leave

Vacation leave

HMO coverage from day 1

Unique incentive program

Job summary

The Western Union Company in Manila is seeking an Analyst, Change Management to plan, coordinate, execute and monitor change activities for small to moderately complex initiatives.

You will assist with impact assessments, stakeholder analysis, communications, training, and adoption measurement, while maintaining change artefacts and reporting. This hybrid role requires a minimum of three days in the office and a solid grounding in MS Office and SharePoint.

Qualifications

• 1-3 years' experience in change management, project management, business analysis, or a related discipline.
• Experience supporting or delivering regulatory and compliance change initiatives within banking/financial services is valued.
• Bachelor's degree in Business, HR, Communications, Organizational Development, or related field.

Responsibilities

• Assists with change impact assessments, stakeholder analysis, communications, training, and adoption measurement.
• Supports simple to moderately complex initiatives and projects with limited financial impact.
• Maintains change management artefacts including communication materials and readiness plans.
• Coordinates change management activities such as communications, sessions, and training logistics.
• Tracks change metrics, stakeholder feedback, adoption measures, risks and dependencies for reporting.

Skills

Change management

Project coordination

Stakeholder analysis

Training coordination

Reporting & analytics

Education

Bachelor's Degree in Business/HR/Communications/OD

Tools

Microsoft Office Suite

SharePoint

Collaboration tools

Job description

Role Responsibilities

The Analyst, Change Management supports the planning, coordination, execution and monitoring of change management activities for small to moderately complex initiatives and projects. Key responsibilities include:

• Assists with change impact assessments, stakeholder analysis, communications, training, organizational readiness activities, reporting and adoption measurement to support successful business outcomes.
• Works on simple to moderately complex assignments and minor projects with limited financial impact.
• Performs duties under moderate supervision, applying a broad knowledge of change management principles, practices and procedures and exercising sound judgement, analysis and initiative.
• Supports change impact assessments, stakeholder analysis and organisational readiness activities for assigned projects and workstreams to identify business impacts, change risks and adoption requirements.
• Develops and maintains change management artefacts including communication materials, stakeholder engagement plans, readiness assessments, training materials, change logs, implementation support documentation and status reports.
• Coordinates change management activities including communications, stakeholder engagement sessions, awareness activities, training logistics and feedback collection.
• Tracks and analyses change management metrics, stakeholder feedback, adoption measures, risks, issues, actions and dependencies and prepares reporting for project and change management stakeholders.
• Supports implementation activities, post-implementation reviews, lessons learned and continuous improvement initiatives to improve change effectiveness and business adoption.

Role Requirements

• 1-3 years' experience in change management, project management, business analysis, or a related discipline.
• Experience supporting or delivering regulatory and compliance change initiatives, including AML/CTF, regulatory remediation, and governance programs within a banking or financial services environment, is highly regarded.
• Bachelor's Degree in Business, Human Resources, Communications, Organizational Development, or a related discipline.
• Relevant change management training or certification is desirable but not required.
• Training coordination and support.
• Change reporting, metrics and adoption tracking.
• Documentation management.
• Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint and collaboration tools.
• Basic to Intermediate knowledge of project management methodologies and tools.

Hybrid

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

• Paid sick leave and vacation leave
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Unique incentive program

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 10-23-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.