Supervisor, AML Compliance Operations

Western Union; Quezon City; Hybrid; PHP 720,000 - 1,000,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident and life insurance

Development platforms access

HMO coverage

Job summary

Western Union in the Philippines is seeking a Supervisor, AML Compliance Operations to lead the agent enrollment and ongoing AML program, ensuring onboarding and lifecycle activities meet regulatory and internal standards. The role focuses on minimizing money-laundering risk while supporting business growth through strong policy adherence and staff development.

The successful candidate will mentor a team, coordinate with frontline personnel, and analyze trends to refine compliance policies, all

Qualifications

• Must be able to manage projects and supervise up to 15 employees.
• Knowledge of Anti money laundering compliance policies and procedures would be an advantage.
• Understanding of Money Services Business regulatory requirements and the Bank Secrecy Act and their effect on our business.
• Ability to mentor team members. Strong communication, interpersonal, and analytical skills.
• In depth knowledge of MS Word, Excel, and Access.

Responsibilities

• Manage staff and procedures to analyze activity by agents to minimize risk at onboarding and lifecycle.
• Liaise between AML Compliance and front-line personnel on inquiries related to growth and compliance.
• Analyze trends and develop recommendations for business policies; supervise staff and forecast staffing needs.
• Develop and motivate staff to achieve departmental objectives; apply management practices and problem solving.
• Execute policies and coordinate activities with others outside the department as appropriate.

Skills

Project management

Team supervision

AML compliance policies

Regulatory knowledge

Mentoring

Communication skills

Analytical skills

MS Word

MS Excel

MS Access

Tools

MS Word

MS Excel

MS Access

Job description

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Supervisor, AML Compliance Operations

Do you want to be part of an expert team that helps prevent money laundering, terrorist financing, human trafficking, and other fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Supervisor, Agent Enrollment.

Role Responsibilities

In your role you will be responsible for the management and on-going development of staff and procedures to analyze activity by agents of Western Union and its affiliates to minimize exposure of the company to potential risk at agent onboarding and throughout their lifecycle, as well as maintain agents’ information and capability to operate in a compliant fashion.

• Responsible for anti-money laundering requirements for assigned functions and decision responsibility may be shared with successive management levels.
• Will play a key role as the liaison between the AML Compliance department and front-line business personnel, fulfilling inquiries relating to business growth and compliance.
• Responsible for analyzing trends and developing recommendations for business policies. Supervises a few staff positions and forecasts staffing needs and allocates resources to ensure the completion of work timely.
• This position is responsible for developing and motivating staff to achieve departmental objectives. Has general working knowledge of management practices, as well as solid professional and/or administrative, problem solving, decision making, and analytical skills.
• Executes policies that may affect the organizational unit and may coordinate activities with others outside the department as appropriate.

Role Requirements

• Ability to manage projects and supervise up to 15 employees.
• Knowledge of Anti money laundering compliance policies and procedures would be an advantage.
• Understanding of appropriate Money Services Business regulatory requirements, the Bank Secrecy Act and their effect on our business.
• Ability to mentor team members. Strong communication, interpersonal, and analytical skills.
• In depth knowledge of MS Word, Excel, and Access.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office for a minimum of three days.

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Hybrid working arrangement

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

11-28-26

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.