Supervisor, AML Compliance

Western Union; Quezon City; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Paid Time Offs

HMO coverage with dependents from day

Employee Wellness

Global Recognition and Rewards

Job summary

Western Union is seeking an AML Compliance Manager to lead a team of up to 15 and oversee procedures that analyze suspicious activity by customers and agents. The role involves liaison with law enforcement, trend analysis, and policy recommendations to mitigate money-laundering risks.

The successful candidate will have higher education or equivalent AML experience, strong Excel and Power BI skills, and proven leadership and English communication abilities.

Qualifications

• Higher education or equivalent experience in AML Compliance, investigations or risk-based role within financial services.
• Strong MS Excel skills; Power BI experience preferred.
• Ability to mentor and lead a team.
• Excellent communication, time management and teamwork skills.
• Proven ability to make independent professional decisions related to AML risks.
• Fluency in English.
• Detail-oriented, multitasking and able to work under pressure.
• Analytical and problem-solving mindset.

Responsibilities

• Manage a team of up to 15 people and minimize AML-related risks through development and implementation of procedures.
• Oversee daily operations, motivate team, and meet objectives.
• Analyze trends and contribute to process improvement recommendations with compliance stakeholders.
• Maintain current desk procedures and ensure SLAs are met.
• Identify process improvements and recommend system changes.
• Process high-risk approvals following proper protocols.

Skills

MS Office

Excel

Power BI

English fluency

Analytical thinking

Problem solving

Teamwork

Time management

Education

Higher education or equivalent AML-related experience

Tools

MS Excel

Power BI

Job description

Role Responsibilities

This position is responsible for the management and on-going development of procedures to analyze possible suspicious activity by customers and agents of Western Union and its affiliates to minimize exposure of the company to potential risk. The incumbent has responsibility for anti-money laundering requirements for assigned functions and decision responsibility may be shared with successive management levels. May play a key role as the liaison between the AML Compliance department and various law enforcement personnel, fielding and fulfilling inquiries relating to money transfer and money order subpoenas and related issues. Responsible for analyzing trends and developing recommendations for business policies. Supervises several staff positions, forecasts staffing needs, and allocates resources to ensure timely work completion. This position is responsible for developing and motivating staff to achieve departmental objectives. Has general working knowledge of management practices, professional and/or administrative, problem-solving, decision-making, and analytical skills. Executes policies that may affect the organizational unit and may coordinate activities with others outside the department as appropriate.

• Manage a team of up to 15 people and minimize the risks associated with money laundering and other illicit activities through development and implementation of AML related documents and procedures.
• Oversee the team, their daily operations, and get them motivated and meet set objectives.
• Analyze trends, participate in ongoing AML projects, focus on risks and together with compliance stakeholders contribute to recommendations for process improvements.
• Manage day-to-day workload to ensure SLAs are achieved.
• Identify process improvements and make recommendations to improve procedures and / or system changes.
• Process high risk approvals, ensuring that proper protocols have been followed.

JR_WU_1003

Role Responsibilities

This position is responsible for the management and on-going development of procedures to analyze possible suspicious activity by customers and agents of Western Union and its affiliates to minimize exposure of the company to potential risk. The incumbent has responsibility for anti-money laundering requirements for assigned functions and decision responsibility may be shared with successive management levels. May play a key role as the liaison between the AML Compliance department and various law enforcement personnel, fielding and fulfilling inquiries relating to money transfer and money order subpoenas and related issues. Responsible for analyzing trends and developing recommendations for business policies. Supervises several staff positions, forecasts staffing needs, and allocates resources to ensure timely work completion. This position is responsible for developing and motivating staff to achieve departmental objectives. Has general working knowledge of management practices, professional and/or administrative, problem-solving, decision-making, and analytical skills. Executes policies that may affect the organizational unit and may coordinate activities with others outside the department as appropriate.

• Manage a team of up to 15 people and minimize the risks associated with money laundering and other illicit activities through development and implementation of AML related documents and procedures.
• Oversee the team, their daily operations, and get them motivated and meet set objectives.
• Analyze trends, participate in ongoing AML projects, focus on risks and together with compliance stakeholders contribute to recommendations for process improvements.
• Maintain current desk procedures.
• Manage day-to-day workload to ensure SLAs are achieved.
• Identify process improvements and make recommendations to improve procedures and / or system changes.
• Process high risk approvals, ensuring that proper protocols have been followed.

Role Requirements

• Higher education or equivalent experience in AML Compliance, investigations or risk-based role within financial services.
• Working knowledge of MS Office, especially strong MS Excel skills and Power BI (preferred).
• Ability to mentor and lead the team.
• Good communication, time management and teamwork and collaboration skills.
• Proven ability to make independent professional decision-making related to possible risks posed to Western Union.
• Fluency in English languages.
• You must be detail-oriented, able to multitask, and work well under pressure.
• Analytical and problem-solving skills.

Workplace Options

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

10-26-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.