AGENCY MANAGEMENT OFFICER

BDO Unibank; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Collections Agency Officer in Metro Manila to manage liquidation of written-off portfolios and drive collection targets. The role involves designing collection strategies, coordinating with third-party providers, and ensuring adherence to SLAs and regulatory guidelines.

The candidate should have a bachelor's degree in business, 2–3 years in collections, and strong negotiation skills. Onsite work in Ortigas is required and BDO supports equal opportunity employment.

Qualifications

• Bachelor's degree in business.
• 2-3 years working experience in collections, preferably from a bank or financial institution.
• Strong negotiation skills.

Responsibilities

• Monitor and evaluate the efficiency of agencies and processes to improve collection outcomes.
• Coordinate with Third Party Service Providers handling written-off accounts to meet SLAs and regulatory standards.
• Facilitate waivers, reversals, or client requests where appropriate.
• Prepare and review agency billings for checks.
• Conduct call-outs and field visits to collection agencies.

Skills

Negotiation skills

Education

Bachelor's degree in business

Job description

Job Description:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Collections Agency Officer is responsible for helping in effective management through liquidation of written-off portfolio:

• Designing and implementing effective collection strategies and other enhancement techniques to ensure achievement of collection goals
• Managing business relationship and coordinating with Third Party Service Provider handling written-off accounts to ensure adequacy of business operations support, achievement of targets in accordance with established SLAs, guidelines, regulatory rules and standards

Key Responsibilities

• Monitors and evaluates the organizational effectives of an agency, its operations, programs, performance, processes and/or practices for quality and effectiveness and make recommendations for improvement
• Facilitates waivers, reversals, special request of clients
• Reviews/prepares agency billings for check preparation
• Conducts call-outs and field visitations to assigned collection agencies
• Monitors written-off accounts due for endorsement to assigned collection agencies

Qualifications

• Bachelor's degree in business
• At least 2-3 years working experience in collections preferably gained from a bank or other financial institution
• With good negotiation skills
• Willing to work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.

Requisition ID: 26724