Collections Officer

BDO Unibank; Cebu City; On-site; PHP 300,000 - 460,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Collections Officer to evaluate past due portfolios and maintain delinquency levels within target ranges. The role involves making collection calls to negotiate settlements and coordinating with other units to resolve client requests.

Candidate should have a Bachelor's degree and at least 3 years in collections, preferably from banks or financial institutions. Onsite work in Ortigas is required.

Qualifications

• Bachelor's degree in any field.
• At least 3 years of experience in collections from banks or other financial institutions.
• Experience in credit card, personal loan, or telecom sectors may be considered.
• Willing to work onsite in Ortigas.

Responsibilities

• Performs collection calls to negotiate full or partial settlements from clients to bring past due accounts current.
• Ensures that all client requests are facilitated and routed to the appropriate units.

Skills

Negotiation

Communication

Customer service

Problem solving

Education

Bachelor's degree

Job description

Job Description

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise“We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Collections Officer is responsible for the evaluation of past due portfolio and assures that total delinquency rate of assigned bucket is maintained at a minimum and acceptable level.

Key Responsibilities

• Performs collection calls to negotiate for full or partial settlements from clients, to make past due accounts current.
• Ensures that all client requests are facilitated and coursed to appropriate units.

Qualifications

• Bachelors degree in any field
• At least 3 years of experience in collections gained from banks or other financial institutions.
• Work experience from credit card, personal loan or telecommunication companies may also be considered.
• Willing to work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.