Aftersales Service Manager - Lead Service & Parts Ops

Suzuki Auto Cebu North - Cebu Autocentrale Corporation

Misamis Oriental

On-site

PHP 700,000 - 1,200,000

Full time

7 days ago

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Job summary

Suzuki Auto Cebu North - Cebu Autocentrale Corporation is seeking a Service Manager / Aftersales Manager to lead the service department, ensure high-quality customer service, and drive profitable operations. You'll coordinate with the service team, parts department, and customers to uphold standards.

Key responsibilities include supervising advisors and technicians, optimizing work orders, monitoring productivity, and implementing quality control.

Qualifications

Proven leadership experience managing service teams, ideally in automotive retail or a related field.
Strong coaching and mentoring skills to motivate diverse teams.
Excellent communication, negotiation, and interpersonal abilities.
Strategic thinking with analytical skills for service data analysis and reporting.
Customer-focused mindset with a passion for delivering exceptional service.
Familiarity with CRM systems and digital service tools.

Responsibilities

Oversee the daily operations of the service department to ensure efficiency and quality.
Supervise service advisors, technicians, and support staff and provide guidance.
Coordinate between service, parts, and customers to ensure timely work orders.
Monitor technician productivity and bay workflow to maximize profitability.
Enforce high quality service standards and safety compliance.
Develop and manage the service department budget and performance reports.
Identify upsell opportunities and promote genuine parts and accessories.