Service Sales Leader – After-Sales & Ops Growth

SJK – GUAHAN INC. ( CLUBGOLFCARTS.PH); Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

SJK-Guahan Inc. is seeking a Service Sales Executive to oversee and grow customer service operations, ensuring exceptional after-sales support and contributing to service sales performance in the Philippines.

You will lead coordination across service, sales, and warehouse teams, support technicians, and maintain strong customer relationships while developing strategies to meet service sales budgets.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering.
• At least 2 years in after-sales service or service-oriented roles in equipment sector.
• Proficient in MS Office, CRM tools, and email.
• Familiar with service terms, tools and procedures in equipment industry.
• Strong interpersonal and leadership skills.
• Detail-oriented with good organizational and multitasking abilities.
• Willing to work weekends.

Responsibilities

• Oversee and grow customer service operations and service sales.
• Manage daily technician utilization and schedules.
• Provide after-sales support and act as primary contact for service calls.
• Collaborate to strategize service sales budgets and spare parts.
• Create service proposals and costing sheets.
• Assess inventory and establish safety stocks.
• Develop and implement SOPs and service policies.
• Ensure effective communication across service staff.
• Maintain client database and relationships.
• Report irregularities and unsafe acts.

Skills

Customer service management

Lead technicians

Interpersonal skills

Organisational skills

Multitasking

Proactive work environment

Education

B.S. in Mechanical Engineering

B.S. in Electrical Engineering

Related mechanical or electrical course

Tools

Microsoft Office

CRM tools

Email

Job description

SJK-Guahan Inc. is seeking a Service Sales Executive to oversee and grow customer service operations, ensuring exceptional after-sales support and contributing to service sales performance in the Philippines.

You will lead coordination across service, sales, and warehouse teams, support technicians, and maintain strong customer relationships while developing strategies to meet service sales budgets.