Aftersales Operations Coordinator

GAC International Philippines, Inc.; Philippines; Remote; PHP 201,000 - 268,000; Full time

Job summary

GAC International Philippines, Inc. seeks an Aftersales Admin to provide essential administrative and operational support to the Aftersales Department.

You will help ensure accurate processing of service, warranty, parts, customer, and dealer documentation, coordinating with dealers and internal teams to maintain efficient aftersales operations. The role requires 1–3 years of related experience and a Bachelor’s degree in a relevant field.

Qualifications

• Bachelor's degree in a related field.
• 1–3 years of administrative experience in automotive distribution or aftersales.
• Experience coordinating with dealers/service centers is preferred.

Responsibilities

• Provide daily administrative support to the Aftersales Department.
• Maintain and update records related to vehicles, customers, service activities, warranty claims, and aftersales performance.
• Consolidate and monitor aftersales reports submitted by the authorized Dealers.
• Prepare daily, weekly, and monthly aftersales reports, including service performance, warranty, parts, customer satisfaction, and other KPIs.
• Coordinate with dealers to ensure timely submission of required reports and documents.
• Assist in coordinating technical campaigns, service campaigns, recalls, and other aftersales programs.
• Support the preparation and distribution of aftersales bulletins, service information, guidelines, and other official communications to dealers.
• Maintain proper filing and documentation of aftersales policies, procedures, reports, claims, and correspondence.
• Assist in monitoring dealer compliance with distributor aftersales standards, policies, and procedures.
• Coordinate with Parts, Technical, Warranty, Sales, Finance, and other departments on aftersales-related matters.
• Support dealer meetings, training activities, audits, and aftersales events as required.
• Monitor and update dealer/service center contact information and other relevant databases.
• Ensure accuracy, confidentiality, and proper control of all aftersales records and information.
• Identify administrative issues and recommend improvements to streamline aftersales processes.
• Perform other duties and responsibilities assigned by the Aftersales Manager or Department Head.

Skills

Record keeping

Coordination

Report generation

Communication skills

Education

Bachelor's degree in Business Administration, Automotive Management, Office Administration, or related field

Job description

GAC International Philippines, Inc. seeks an Aftersales Admin to provide essential administrative and operational support to the Aftersales Department.

You will help ensure accurate processing of service, warranty, parts, customer, and dealer documentation, coordinating with dealers and internal teams to maintain efficient aftersales operations. The role requires 1–3 years of related experience and a Bachelor’s degree in a relevant field.