Aftersales Operations Lead - Customer Service & Warranty

J-K Network Services; Mandaluyong; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Job summary

A leading automotive service firm located in Mandaluyong is seeking an experienced professional to oversee and coordinate all aftersales operations. This role involves managing customer support, warranty claims, and product assistance while ensuring service quality and customer loyalty. Qualified candidates should possess a Bachelor's degree in Engineering or Automotive fields and have at least 5 years of experience in aftersales operations, including 2 years in a supervisory role. The position is full-time and on-site.

Qualifications

• Minimum 5 years' experience in handling aftersales operations, preferably in a car dealership.
• At least 2 years in a supervisory or managerial role.
• Ability to start as soon as possible.

Responsibilities

• Oversee all aftersales operations including customer support and warranty handling.
• Create strategies to enhance service quality and customer loyalty.
• Track aftersales performance and key service metrics.

Skills

Customer support

Warranty handling

Service quality improvement

Training personnel

Education

Bachelor’s degree in Engineering, Automotive or related courses

Job description

A leading automotive service firm located in Mandaluyong is seeking an experienced professional to oversee and coordinate all aftersales operations. This role involves managing customer support, warranty claims, and product assistance while ensuring service quality and customer loyalty. Qualified candidates should possess a Bachelor's degree in Engineering or Automotive fields and have at least 5 years of experience in aftersales operations, including 2 years in a supervisory role. The position is full-time and on-site.