Automotive Service Admin & Claims Coordinator

VinFast Quezon Ave-Aftersales Department; Taytay; On-site; PHP 240,000 - 360,000; Full time

Job summary

VinFast Quezon Ave-Aftersales Department is seeking an organized Administrative Assistant to support aftersales operations. You will create, encode and maintain JO/RO, ensure customer and vehicle information is complete, and help prepare quotations and insurance claim documents.

You'll coordinate with insurance adjusters, billing and AR, manage parts availability, and monitor daily repair progress. The ideal candidate has 1–2 years of automotive admin experience, proficiency in MS Office (Excel,

Qualifications

• Proficient in MS Office (Excel, Word, email).
• 1–2 years administrative experience in automotive dealership, insurance company or service center is preferred.
• Knowledge of repair orders, insurance claims, billing or automotive service admin is an advantage.

Responsibilities

• Create, encode and maintain JO or RO, and ensure customer and vehicle information's are complete and accurate.
• Prepare quotations and estimates and other required documents.
• Assist in preparing required documents for insurance claims and coordinate with insurance adjusters and monitor approval status.
• Prepare billing documents and Invoice and coordinate with accounting on A/R and outstanding accounts.
• Coordinate with parts in charge, part availability & ordering.
• Maintain a daily monitoring of all vehicles under repair, track target completion dates and delayed jobs.
• Assist in providing customers with repair status.
• Ensure proper documentation during vehicle acceptance and release.
• Prepare daily, weekly and monthly operational reports

Skills

MS Office

Organization

Customer service

Education

Mechanical Engineering

Tools

DMS/Automotive service systems

Job description

VinFast Quezon Ave-Aftersales Department is seeking an organized Administrative Assistant to support aftersales operations. You will create, encode and maintain JO/RO, ensure customer and vehicle information is complete, and help prepare quotations and insurance claim documents.

You'll coordinate with insurance adjusters, billing and AR, manage parts availability, and monitor daily repair progress. The ideal candidate has 1–2 years of automotive admin experience, proficiency in MS Office (Excel,