AFTER SALES COORDINATOR

Hap Suy Hardware Co., Inc.; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Hap Suy Hardware Co., Inc. is seeking a proactive After Sales Coordinator to be the primary contact for customers on repair updates and after-sales concerns, coordinating closely with our technical team to ensure timely service.

Fresh graduates are encouraged to apply. The role requires strong communication, organization, and proficiency in MS Office; on-site work in Binondo, Manila is expected.

Qualifications

• Fresh graduates encouraged to apply.
• Experience in customer service or administrative support is an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Willing to work on-site in Binondo, Manila.

Responsibilities

• Contact customers to provide updates on repair status and address after-sales concerns.
• Coordinate and communicate with the technical team regarding repair progress and customer requests.
• Encode, organize, and maintain accurate records of customer transactions and service documents.
• Assist in handling customer inquiries, concerns, and follow-ups in a professional manner.
• Ensure timely communication and updates are provided to clients throughout the service process.
• Perform other administrative and customer support tasks as assigned.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

MS Office (Word, Excel)

Education

Bachelor's degree (any field)

Job description

Summary

We are looking for a proactive and customer-oriented After Sales Coordinator to join our team. In this role, you will serve as the primary point of contact for customers regarding repair updates and after-sales concerns while coordinating closely with our technical team to ensure timely and efficient service. Fresh graduates who are eager to learn and build a career are encouraged to apply.

Key Responsibilities

• Contact customers to provide updates on repair status and address after-sales concerns.
• Coordinate and communicate with the technical team regarding repair progress and customer requests.
• Encode, organize, and maintain accurate records of customer transactions and service documents.
• Assist in handling customer inquiries, concerns, and follow-ups in a professional manner.
• Ensure timely communication and updates are provided to clients throughout the service process.
• Perform other administrative and customer support tasks as assigned.

Qualifications

• Bachelor's degree in any field.
• Fresh graduates are encouraged to apply.
• Experience in customer service or administrative support is an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Willing to work on-site in Binondo, Manila.