Aftersales Lead - IT Services | Onsite Mandaluyong

J-K Network Services group.; Mandaluyong; Sur place; PHP 670 000 - 893 000; Plein temps

Résumé du poste

J-K Network Services group is seeking an Aftersales Manager in Mandaluyong to lead the aftersales department and ensure top-tier service delivery. The role requires strong leadership, operations oversight, and a track record in customer service management within an IT or technology environment.

This onsite position offers a PHP 60,000 to 80,000 monthly salary, Monday to Friday schedule, and opportunities to optimize warranties, pricing, and budgets while coaching staff and improving

Qualifications

• 3-5 years of managerial or leadership experience.
• Experience in handling aftersales operations and customer service management.
• Willing to work onsite in Mandaluyong City.

Responsabilités

• Lead and oversee daily operations of the aftersales department to ensure high-quality service delivery and customer satisfaction.
• Supervise service advisors, technicians, and support staff including recruitment, training, coaching, and performance management.
• Handle escalated customer concerns and complaints and ensure timely resolution.
• Manage warranty programs, service policies, and customer feedback initiatives to support continuous improvement.
• Prepare and monitor departmental budgets and analyze operational costs to improve profitability.
• Oversee inventory management, parts pricing, and resource allocation to maintain efficiency.

Connaissances

Aftersales management

Customer service leadership

Budget management

Formation

Bachelor’s Degree in Business Administration or related field

Description du poste

J-K Network Services group is seeking an Aftersales Manager in Mandaluyong to lead the aftersales department and ensure top-tier service delivery. The role requires strong leadership, operations oversight, and a track record in customer service management within an IT or technology environment.

This onsite position offers a PHP 60,000 to 80,000 monthly salary, Monday to Friday schedule, and opportunities to optimize warranties, pricing, and budgets while coaching staff and improving