Aftersales Manager - IngcoPh Traders Inc.

INGCOPH TRADERS INC; Caloocan; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

INGCOPH TRADERS INC is seeking an Aftersales Manager to oversee the daily operations of the Service Center. Lead and supervise the aftersales team to ensure timely repair, warranty, and service activities.

You will monitor performance, coordinate with technicians and parts, and drive process improvements while maintaining high customer service standards. Strong leadership and Excel skills are essential.

Qualifications

• College degree in any field; business/management/engineering background preferred.
• 2–3 years of managerial experience in a service center or aftersales environment.
• Proven experience as Aftersales Manager or Service Center Manager or similar.
• Experience leading, supervising a team to achieve targets.
• Strong knowledge of aftersales operations and customer support.
• Experience handling repair, warranty, and service requests.
• Ability to monitor service performance and turnaround times.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office; ERP systems experience an advantage.
• Organized, detail-oriented, and capable of handling multiple service-related concerns.

Responsibilities

• Lead and supervise the aftersales and service team.
• Manage repair, warranty, and service activities for timely completion.
• Monitor turnaround time, productivity, and targets.
• Handle customer escalations and service-related concerns.
• Coordinate with technicians, spare parts, warehouse, and customer service.
• Track status of ongoing repairs, pending units, and warranty claims.
• Ensure proper handling of service documentation and records.
• Monitor spare parts availability and service resources.
• Identify issues and implement process improvements.
• Prepare and review aftersales performance reports.

Skills

Aftersales management

Team leadership

Customer service

Repair/warranty knowledge

Process improvement

Data analysis

Excel

ERP systems

Education

College degree (any field)

Tools

Microsoft Office (Excel)

ERP/Service management systems

Job description

About the role

Oversee the daily operations of the Aftersales and Service Center department, leading and supervising the aftersales and service team to ensure timely completion of repair, warranty, and service activities.

Key responsibilities

• Lead, supervise, and monitor the performance of the aftersales and service team

• Manage repair, warranty, and aftersales service activities to ensure timely completion

• Monitor repair turnaround time, service productivity, and operational targets

• Handle and resolve customer escalations and service-related concerns

• Coordinate with technicians, spare parts, warehouse, customer service, and other departments

• Monitor the status of ongoing repairs, pending units, warranty claims, and service requests

• Ensure proper handling of service documentation, reports, and customer records

• Monitor availability and proper utilization of spare parts and service resources

• Identify operational issues and implement process improvements to enhance service efficiency

• Prepare and review aftersales performance reports and operational updates

About you

• College graduate of any course; background in Business, Management, Engineering, or related fields is an advantage

• 2–3 years of managerial experience in a service center or aftersales environment

• Proven experience in an Aftersales Manager, Service Center Manager, or similar managerial position

• Experienced in leading, supervising, and managing a team

• Strong knowledge of aftersales operations, service center processes, and customer support

• Experienced in handling repair, warranty, service requests, and customer concerns

• Able to monitor service performance, repair turnaround time, and team productivity

• Strong leadership, communication, problem-solving, and decision-making skills

• Proficient in Microsoft Office, particularly Excel; experience with ERP or service management systems is an advantage

• Organized, detail-oriented, and capable of handling multiple service-related concerns