Service Center Manager

INGCOPH TRADERS INC; Caloocan; Sur place; PHP 500 000 - 900 000; Plein temps

Résumé du poste

INGCOPH TRADERS INC. operates a service center focused on technical repair and maintenance of power tools, engines, and related equipment. You will oversee daily operations, guide technicians, and ensure timely completion of repair work with high-quality results.

Ideal candidates have engineering or related degrees, proven leadership in service environments, and strong diagnostic and maintenance knowledge. Proficiency in Excel and ERP/service management systems is welcomed, with a focus on

Qualifications

• Bachelor's degree or higher in a related field as stated.
• Demonstrated experience in running a service center or repair operations.
• Proven ability to lead technicians and coordinate repair workflows.

Responsabilités

• Oversee daily operations of the service center and repair activities.
• Lead and guide technicians in diagnosing, repairing, testing, and maintaining equipment.
• Monitor repair progress and ensure adherence to service timelines.
• Review assessments, repair findings, and corrective actions.
• Ensure proper testing, inspection, and quality verification before release.

Connaissances

Technical leadership

Power tools knowledge

Diagnostics & troubleshooting

Preventive maintenance

Quality control

Reporting & documentation

Excel

ERP/Service mgmt systems

Formation

Engineering degree

Technical Management

Business Administration

Outils

Excel

ERP systems

Service management software

Description du poste

About the role

Oversee the daily operations of the INGCO Service Center, particularly technical repair and maintenance activities. The role involves supervising and guiding technicians in diagnosing, repairing, testing, and maintaining power tools, engines, and other equipment, while ensuring completion of repair jobs within established service timelines and maintaining technical quality and customer satisfaction.

Key responsibilities

• Oversee the daily operations of the INGCO Service Center, particularly technical repair and maintenance activities
• Supervise and guide technicians in diagnosing, repairing, testing, and maintaining power tools, engines, and other equipment
• Monitor the progress of repair jobs and ensure completion within established service timelines
• Review technical assessments, repair findings, and recommended corrective actions
• Ensure that repaired equipment undergoes proper testing, inspection, and quality verification before release
• Monitor technician performance, workload distribution, productivity, and repair turnaround time
• Coordinate with spare parts personnel regarding parts availability, requisitions, and replacement requirements
• Oversee service documentation, repair records, warranty claims, and technical reports
• Investigate recurring equipment issues and recommend improvements to repair procedures and technical processes
• Ensure technicians follow established service standards, technical guidelines, and safety procedures

About you

• Bachelor's Degree in Engineering, Technical Management, Business Administration, or any related course
• Proven experience in managing a service center, technical service department, or repair operations
• Experienced in leading, supervising, and managing technicians and technical personnel
• Strong technical knowledge of power tools, engines, electrical equipment, mechanical systems, and troubleshooting procedures
• Knowledgeable in equipment repair, diagnostics, preventive maintenance, and technical servicing
• Capable of overseeing repair assessments, service procedures, quality checks, and completion timelines
• Experienced in monitoring repair turnaround time, technician productivity, service quality, and operational performance
• Able to evaluate technical problems and provide appropriate repair solutions and recommendations
• Proficient in preparing technical reports, service records, and operational performance reports
• Familiar with Microsoft Office applications, particularly Excel; knowledge of ERP or service management systems is an advantage

About us

INGCOPH TRADERS INC. operates a service center specializing in technical repair and maintenance of power tools, engines, and related equipment.