Aftersales Head (BYD Cars Philippines)

Horizon Auto Services Inc.; Tagbilaran; Vor Ort; PHP 1.339.000 - 2.009.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Incentives

Car plan

Benefits

Retirement plan

Training & development

Career growth

Business collaboration

Zusammenfassung

Horizon Auto Services Inc. seeks an Aftersales Head to lead the Service and Parts operations for BYD Cars Philippines.

You will build a high-performing team, drive excellent customer experience, and align with the Business Manager to meet aftersales targets. Based at Las Piñas or Alabang, you will oversee daily workflows, enforce BYD standards, manage warranties, and collaborate with sales to ensure smooth vehicle-to-service transitions, while developing processes to boost efficiency and

Qualifikationen

• Bachelor's degree in Business Administration, Automotive Management, Engineering, or related field.
• At least 3 years of supervisory or managerial experience in Aftersales, Service, Parts, or automotive operations.
• Automotive dealership experience is strongly preferred.
• Strong knowledge of automotive service and parts operations, processes, and customer service standards.
• Proven ability to lead, coach, and develop Service and Parts teams.
• Willing to work on a six (6)-day workweek.

Aufgaben

• Lead, coach, and develop the Service and Parts teams.
• Oversee daily Service and Parts operations and ensure smooth and efficient workflow.
• Set and monitor operational and performance targets for the Aftersales team.
• Ensure compliance with company policies, standard operating procedures, and BYD standards.
• Monitor service capacity, productivity, repair quality, turnaround time, and customer satisfaction.
• Ensure proper handling of customer concerns and service‑related complaints.
• Build and maintain strong relationships with customers to encourage retention and repeat business.
• Monitor Parts availability, inventory levels, ordering, and proper utilization.
• Coordinate with the Sales team to ensure a smooth transition from vehicle sales to aftersales service.
• Monitor warranty and service‑related processes and ensure proper documentation.
• Review team performance and provide regular coaching, guidance, and development.
• Identify operational gaps and implement improvements to increase efficiency and customer satisfaction.
• Monitor aftersales revenue, expenses, and other key performance indicators.
• Prepare and present regular aftersales performance reports to Management.
• Support service campaigns, product launches, customer events, and other dealership activities.
• Work closely with the Business Manager and other departments to support overall branch performance.
• Ensure the dealership maintains a professional, organized, and customer‑focused service environment.
• Perform other duties that may be assigned by Management from time to time.

Kenntnisse

Leadership

Coaching

Communication

Problem-solving

Customer service

Dealership operations

Ausbildung

Bachelor's degree in Business Administration, Automotive Management, Engineering, or related field

Jobbeschreibung

Drive Your Career with BYD!

Be part of one of the world's leading electric vehicle brands and join a growing dealership network in the Philippines.

We are looking for an Aftersales Head who can lead our Service and Parts operations, develop a high-performing team, ensure excellent customer service, and help drive the overall success of our BYD dealership.

We're Looking for Someone Who:

• Is driven, results-oriented, and committed to delivering excellent customer service.

• Enjoys leading, coaching, and developing people.

• Has strong leadership, communication, and problem-solving skills.

• Understands automotive service and parts operations.

• Can manage multiple priorities in a fast-paced dealership environment.

• Can build strong relationships with customers, suppliers, and internal teams.

• Is willing to work in our Las Piñas or Alabang branch.

Qualifications

• Bachelor's degree in Business Administration, Automotive Management, Engineering, or any related field.

• At least 3 years of supervisory or managerial experience in Aftersales, Service, Parts, or automotive operations.

• Automotive dealership experience is strongly preferred.

• Strong knowledge of automotive service and parts operations, processes, and customer service standards.

• Proven ability to lead, coach, and develop Service and Parts teams.

• Strong organizational, analytical, communication, and problem‑solving skills.

• Customer‑focused with a strong understanding of service quality and customer satisfaction.

• Willing to work on a six (6)-day workweek.

About the Role

As our Aftersales Head, you will oversee the dealership's Service and Parts operations and work closely with the Business Manager and other departments to ensure efficient operations, excellent customer experience, and achievement of aftersales targets.

Key Responsibilities

• Lead, coach, and develop the Service and Parts teams.

• Oversee daily Service and Parts operations and ensure smooth and efficient workflow.

• Set and monitor operational and performance targets for the Aftersales team.

• Ensure compliance with company policies, standard operating procedures, and BYD standards.

• Monitor service capacity, productivity, repair quality, turnaround time, and customer satisfaction.

• Ensure proper handling of customer concerns and service‑related complaints.

• Build and maintain strong relationships with customers to encourage retention and repeat business.

• Monitor Parts availability, inventory levels, ordering, and proper utilization.

• Coordinate with the Sales team to ensure a smooth transition from vehicle sales to aftersales service.

• Monitor warranty and service‑related processes and ensure proper documentation.

• Review team performance and provide regular coaching, guidance, and development.

• Identify operational gaps and implement improvements to increase efficiency and customer satisfaction.

• Monitor aftersales revenue, expenses, and other key performance indicators.

• Prepare and present regular aftersales performance reports to Management.

• Support service campaigns, product launches, customer events, and other dealership activities.

• Work closely with the Business Manager and other departments to support overall branch performance.

• Ensure the dealership maintains a professional, organized, and customer‑focused service environment.

• Perform other duties that may be assigned by Management from time to time.

What We Offer

• Competitive salary and attractive incentives

• Exclusive Car Plan Package

• Mandatory and company benefits

• Retirement benefits program

• Training and career development opportunities

• Opportunity to grow with a well‑established and expanding BYD dealership network

• Direct collaboration with the Business Manager

• Opportunity to build your career in the growing electric vehicle industry

Company Profile

Horizon Auto Services Inc. (HASI) is an authorized distributor and dealership partner of BYD Cars Philippines, committed to delivering innovative, sustainable, and customer‑focused automotive solutions across the country.

As part of a growing dealership network, HASI operates strategically located branches in Metro Manila (Alabang and Las Piñas), Bicol Region (Camarines Sur and Legazpi, Albay), and Central Visayas (Tagbilaran, Bohol).

We provide comprehensive automotive services, including vehicle sales, aftersales service, genuine parts, and customer support, while upholding high standards of quality and operational excellence.

Driven by innovation, integrity, and people development, HASI fosters a collaborative and performance‑oriented work environment where employees are empowered to learn, grow, and build their careers.

Join Horizon Auto Services Inc. and be part of a team shaping the future of mobility in the Philippines.